RuneScape Forum Archive | Account help?

Exploro

Posts: 587 Steel Posts by user Forum Profile RuneMetrics Profile

How can a ban not be part of my data at their organisation?

Pretty sure under GDPR you cant pick what you call data and what you don't call data.

I'm all for banning ppl that have cheated(it's part of their rules). However, the data controllers must be correct with such assumptions. Otherwise, surely they are creating false data on the data subject?

24-Feb-2023 15:43:58

Exploro

Posts: 587 Steel Posts by user Forum Profile RuneMetrics Profile

Mrs Ana said :
Now, if you wish to give this a try, you may. Just note that it isn't guaranteed and those Jagex Moderators involved respond to players' questions/concerns on their own free time and at their sole discretion . You are more than welcome to try to message either

Mod Trident

or

Mod Twisted

on Twitter. They are part of the Anti-Cheating Team at Jagex and may (or may not) be able to provide you with further details at their discretion.

Mod Trident

: https://twitter.com/JagexTrident/

Mod Twisted

: https://twitter.com/JagexTwisted/

Personally, I'd go this route instead of misusing the form

.

Thanks for that.

24-Feb-2023 15:46:28

Mrs Ana

Posts: 9,010 Rune Posts by user Forum Profile RuneMetrics Profile

Exploro said :
How can a ban not be part of my data at their organisation?

Pretty sure under GDPR you cant pick what you call data and what you don't call data.

I'm all for banning ppl that have cheated(it's part of their rules). However, the data controllers must be correct with such assumptions. Otherwise, surely they are creating false data on the data subject? It may or may not be; however, I can guarantee you that you cannot use the form for what you are hoping for. Doing so may be considered misuse of Jagex Customer Support. In any case, as I said on the previous page, you may try to reach out to the Anti-Cheating Team using Twitter.

Good luck.

24-Feb-2023 15:47:15 - Last edited on 24-Feb-2023 15:47:51 by Mrs Ana

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile

Exploro said :
...

If there is absolute no way of ever getting my account back - please could you post me in the right direction of having all my data removed from the said account, under GDPR . Thus so the email linked to my account can be used again, if I wish to create another UIM. Is there a forum area for such information?

... This 'kite' will not fly here.

'

General Data Protection Regulation (EU GDPR)

' ... Brexit ... remember.
Jagex also is a private company, they own this digital piece of property and may decide what to do with in cases like this.
If they have enough/overwhelming evidence it is their call and players may lose their rights talking about their accounts.

As long as you do not solve your issue with said account, chances are that a new account may face the same problems.

24-Feb-2023 16:00:37

Exploro

Posts: 587 Steel Posts by user Forum Profile RuneMetrics Profile

Wrong Tron;

"The GDPR also applies to the processing of personal data of individuals in the EU by a controller or processor established outside the EU, where those processing activities relate to offering goods or services to EU citizens or the monitoring of their behaviour".

-------

I'm an EU citizen.

24-Feb-2023 16:06:46

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile

Your personal data is processed in the UK.

24-Feb-2023 16:43:00

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile

Exploro said :
... if I wish to create another UIM ... Why?

Anyway ... it is obvious that you will reject any community help offer therefore I can say to you, not more than to advise you to visit next 3 of links ...

Terms & Conditions

Privacy Policy

End User License Agreement

... all listed below at the bottom of every webpage.

These will tell you about your rights and what you can do.

24-Feb-2023 18:27:16

May

2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile

Exploro said :
Perm ban - I read in one thread, that you do get the account back after time, can anyone confirm this? Only applies to macroing bans. The ban is removed after three years due to the passing of time. If the account returns to the game but is detected macroing again, the follow up will be a fully permanent ban.
Jagex usually notifies the account owner by email when the ban is removed so keep the registered email current. Exploro said :
If account is perm banned, never to return - why can I still log in and read messages, account status etc? Why is the account not disabled? - Is this because Jagex do allow them back after time passed? A ban does not delete/deactivate the account. It remains website accessible and prevents the player from creating a new account with the same login/in-game name.
Is this because Jagex do allow them back after time passed? No , it has always been like this. Ban removal due to the passing of time is quite recent, only the past three years. What else has the world faced in the past three years? hint: lots of people isolated/working from home = huge resurgence in interest in RuneScape from old players. This move was Jagex giving back to a society struggling with upheaval, job insecurity, pandemic, grief etc. The 3-year unban might never have happened otherwise. Exploro said :
At present my current situation falls under "my data being corrected".

My account data that Jagex holds currently informs of botting. - This is NOT the case, it is incorrect data being stored about me. Sorry but I agree with Mrs Ana in this argument. You are mis-interpreting and twisting the definition of personal data.
You could get legal counsel and take it through the courts to argue the legal definition if you want but it would be very costly.

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24-Feb-2023 22:50:43

Exploro

Posts: 587 Steel Posts by user Forum Profile RuneMetrics Profile

Brilliant post Malua and I thank you for the time you took to respond. You answered all my questions.

The only one of your replies I'm questionable about, is the false data being stored under GDPR. You are underestimating their power of protection over individuals.

I've had small dealings with the Data protection before over employment concerns. You don't need a lawyer at all, they are very good and take their job very seriously. Especially online data held by organisations. They do all the investigations, I don't take anyone to court and they do the job for the individual. They monitor large organisations that hold data, which includes IP addresses, Email addresses etc.

And as a EU citizen I have the right to ensure data that is being held, stored etc by such organisation to be corrected. This is a right, an entitlement.

Currently, there is data suggesting I have cheated. Which is false. And as an EU citizen I have a right to get this data corrected. The right to rectification!

25-Feb-2023 00:06:12

Jan

2011

Roddy Piper

Posts: 13,757 Opal Posts by user Forum Profile RuneMetrics Profile

Others have mentioned it, but that is all covered in the privacy policy. Have you requested your data?

Have you done the whole process with Jagex? Have you asked for some correction? Have you filed an official complaint with them?

Those are the first questions any outsider would ask.

I'm not sure it will even help, but if there is a path to follow, you can't just skip it.

25-Feb-2023 12:56:52

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Account help?