i have a problem with your system its locked my account out because i can not remember my jagex protection answer. Can Jagex help me by cancelling them or something?
im having a problem- i forgot my security **es*ions/ and i had to get a new computer so my ip has changed.. please help\ otherwise its a pretty good system
first off i want to say that i love this game and i have enjoyed playing it for many years... second i want to say that i just sat on my computer for a half hour trying to figure out how to contact you and i am very dissapointed at how hard it has been to finding thw correct forum... now to my point...
i have been noticing alot of ppl standing in banks and spamming about going to websites and buying millions and whatnot... i have reported all of them... for over a week now i have been receiving them via private chat and i just wanted to let you know that there have been an increasing number of them...
please keep up the good work and i am excited about EOC
-redsox mike
Ok it's great to have that kind of securty but , what happend when some one forgott his answer and cant remember .. nothing ,
The Account is going to be deleted or have to get another one and star over again...
why i'm ask because i have the same problem and i cant disable because is ask me with the question i dont remember..
so Jagex what can u do for help us.
Forgot 1 JAG question and have been locked out of my 7 year account for 8 days,membership paid btw.
E.Mailed jagex with, when account was made*** number i'm using to pay mems,year it was made,where it was made,my isp when it was made,my phone number,the 2 answers i knew were right,my mains and alts bankpins,and my address.
Jagex confirmed the 2 ***wers were right but need 3 to get me back in game.
I offered to go for a DNA test but they refused
After much tooing and froing E.Mails i recieved a message my account was no longer blocked and to disable jag and answer 3 questions,think i been here before.
Finally i got an E.MAIL from a different Mod telling me to do what the Mod told me to do 6 days ago,including answering my 3 JAG questions.
What have you got to do to prove ownership of your account..2 answers that have TRILLIONS of options answered correctly,and all that info..this system makes me weep.
I just got my account back recently, but I cant get on it, due to the JAG, someone has their IP on the account, what can I do to get it back and remove these devices!?