For the Moderators, I am wondering how you can roll these accounts back a few days to their previous level status and items and you couldn't reset my account no matter how many times I asked after being hacked? I mean isn't it the same thing if I worked very hard to gain around 100m from hunting kingly imps and woodcutting back in the day, and someone steals it all? I was very upset when this happened and quit for a while hoping that my requests for a reset would at least be answered. I am playing once again and hoping to regain my gold in some form and the tokens I lost for dungeoneering. I just would really like to know why I could not get my items back when you can tell that I was being hacked because my account had its ******** changed, logged in from a different IP, all in the matter of a minute or so. I am very thankful to have retrieved my account that very same day and I renown you guys for that, but I was very discouraged in playing again and working for all of that back. I just want to know how come I couldn't get a roll-back and if I can get one in the future if this ever happens again (hopefully not).
08-Aug-2012 17:12:29