forums.rs

Forums

RuneScape Authenticator

Quick find code: 294-295-311-65405052

of 93
Finance
Apr Member 2012

Finance

Posts: 56,428 Emerald Posts by user Forum Profile RuneMetrics Profile
boltz_37 - See this post for a link to the page in the Support Centre that will help you. You can get in touch with Jagex, who will then be able to disable JAG on your account.

Before you send Jagex a message, I suggest enabling the Authenticator. The JMods can see this, and it will be easier for Jagex to disable JAG for you if they know that your account is already secured by the Authenticator.

r' ¨
::
,¹';ˆ'¹¸
:
¸
'*¸
,ª¨
::
,¹¹¸
::
__
Finance
__
::
¸¹¹,
::
¨ª,
¸*'
¸
:
¸¹'ˆ;'¹,
::
¨¹,

'.,¸¸,.'
:
'.,¸,'
.
'
,¸¸,
`.,¸
¸,.'
.
Fortune Favors the Bold
.
'.,¸
¸,.´
,¸¸,
'
.
',¸,.'
:
'.,¸¸,.'
Community Helper

Need account help, technical support, or payment help? Visit the
Support Centre

27-Aug-2014 08:38:47

Kellz
Jul Member 2009

Kellz

Posts: 2,407 Mithril Posts by user Forum Profile RuneMetrics Profile
Yesterday I had to reenter in my Authenticator Code after only around 2 weeks, despite clicking the 30 days check box, but that doesn't bother me too much. Yet I come online today and it asks me to enter it again...I don't mind 2 weeks instead of 30 days, but I sure hope it's not going to start asking me daily.
A Trimmed Comp wearing a Kellz

27-Aug-2014 16:15:09

Xenatus

Xenatus

Posts: 13 Bronze Posts by user Forum Profile RuneMetrics Profile
thank you for the guidance, i was able to send them an email. however i must admit im a bit nervous. i really hope they can help me out. i gave all the info i cld remember.. the finance stuff is what has me concerned. some of that stuff i cant remember nor have access too. im just worried they'll think im lying and that im not the rightful owner and ill never be able to play again.

28-Aug-2014 04:20:53

Finance
Apr Member 2012

Finance

Posts: 56,428 Emerald Posts by user Forum Profile RuneMetrics Profile
Kellz - the Authenticator is probably detecting system updates, IP changes, or something of that sort. Lots of people have posted on the forums about this. It's not just you - Jagex wants to be 100% sure that the person logging into your account is actually you.

boltz_37 - Keep an eye on your message centre; a JMod will reply to you. If they need more information, they'll let you know.

r' ¨
::
,¹';ˆ'¹¸
:
¸
'*¸
,ª¨
::
,¹¹¸
::
__
Finance
__
::
¸¹¹,
::
¨ª,
¸*'
¸
:
¸¹'ˆ;'¹,
::
¨¹,

'.,¸¸,.'
:
'.,¸,'
.
'
,¸¸,
`.,¸
¸,.'
.
Fortune Favors the Bold
.
'.,¸
¸,.´
,¸¸,
'
.
',¸,.'
:
'.,¸¸,.'
Community Helper

Need account help, technical support, or payment help? Visit the
Support Centre

29-Aug-2014 07:18:00

Neon Hotel

Neon Hotel

Posts: 71 Iron Posts by user Forum Profile RuneMetrics Profile
I did everything and I keep entering the code correctly WITHIN the appropriate time but it keeps telling me the code is wrong, which it's clearly not. There is a problem with the authenticator that makes it think my code is wrong. I need help ASAP. Gamestop Forever!

31-Aug-2014 07:54:43

Antwan
Dec Member 2011

Antwan

Posts: 1,331 Mithril Posts by user Forum Profile RuneMetrics Profile
The only thing I don't like, which may or may not be a big deal. I opened the app (Google Authenticator) on my iPhone, and got the 6-digit number. I then waited for 3 more codes to pass by, and then typed in the first code I was given. To my surprise, it accepted the first code.

Is that normal?

01-Sep-2014 22:19:21

Mr McCracken
Oct Member 2021

Mr McCracken

Posts: 9 Bronze Posts by user Forum Profile RuneMetrics Profile
One of the best security updates, in my personal opinion. Means your account is much more secure and allows you to specifically get on computers without going to your email to confirm it, and go through that process. Love this new security enhancement and can't wait for the game to continue to evolve and get better both in game and in account security. ^_^

02-Sep-2014 05:46:00

Quick find code: 294-295-311-65405052 Back to Top