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Urgent Review Requested: Unfai

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Applejuiceaj
Nov
fmod Member
2011

Applejuiceaj

Forum Moderator Posts: 44,941 Sapphire Posts by user Forum Profile RuneMetrics Profile
Per your request (and your intentions with this thread), your thread has now been moved back to Rants.

However, your thread DOES attempt to request help specifically for your friend - which would go against the Rants Rules & Guidelines, which state:

"- Rants is not a way to get direct access to a JMod/FMod to deal with account issues."

To best fit within those rules, it would be best to keep things a bit more generalized - its fine to rant and say that something within the processes Jagex use to detect cheating ingame is broken in your eyes, but if that's the case, the affected player's name should not be included.

Given your title was also cut off, if there is one that better fits the point you are trying to make, feel free to request that as well.

05-Dec-2023 22:53:06

SampalPekPek
Mar Member 2023

SampalPekPek

Posts: 8 Bronze Posts by user Forum Profile RuneMetrics Profile
Again, you're missing the point. The purpose of the rants page is for players to express their frustrations and concerns, exactly what I was doing. It's not about making an appeal through the forums; it's about highlighting a problem with Jagex's system. The fact that Jagex might have people like you responding to legitimate issues is concerning. I love this game and want to share it with others, but attitudes like yours are a wake-up call about the community's state. It's frustrating.

05-Dec-2023 22:53:42

Tenebri
Jan Member 2015

Tenebri

Posts: 39,133 Sapphire Posts by user Forum Profile RuneMetrics Profile
Original message details are unavailable.
I specifically addressed Jagex to review my friend's appeal,


Original message details are unavailable.

I'm reaching out to Jagex directly, not expecting player mods to intervene.




SampalPekPek said :
. It's not about making an appeal through the forums; .

.
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05-Dec-2023 22:56:04 - Last edited on 05-Dec-2023 22:57:33 by Tenebri

SampalPekPek
Mar Member 2023

SampalPekPek

Posts: 8 Bronze Posts by user Forum Profile RuneMetrics Profile
Really? Moving the thread back to Rants and then nitpicking about the rules? The main issue here isn't just about my friend's account—it's about the larger problem with Jagex's flawed detection and banning system. Sure, I mentioned my friend's case because it's a perfect example of what's going wrong. But hey, if removing his name and tweaking the title makes it fit your guidelines better, so be it. The core message remains the same: Jagex needs to seriously reevaluate how they handle bans. It's about the principle, not just one account.

05-Dec-2023 22:56:25

SampalPekPek
Mar Member 2023

SampalPekPek

Posts: 8 Bronze Posts by user Forum Profile RuneMetrics Profile
Tenebri, no update on the appeal yet. My friend's tied up at work, so I'm the voice here. And what I'm seeing? A sad focus on corporate policy over player experience. Seriously, take a step back and read through your responses. It's like a masterclass in bureaucratic deflection. Shameful. If I were in your moderator shoes, I'd actually listen and act, not just hide behind rules and procedures. This whole exchange is a perfect example of why players feel unheard. You two might be proud of your rule-quoting skills, but from where I'm standing? It's a total letdown. A real shame.

05-Dec-2023 23:06:44

Tenebri
Jan Member 2015

Tenebri

Posts: 39,133 Sapphire Posts by user Forum Profile RuneMetrics Profile
SampalPekPek said :
Tenebri, no update on the appeal yet.


then just wait for that before getting all up in arms

if he hasnt botted the appeal will go through he would have lost a day or 2 of playing. if the appeal is denied have a conversation with your friend with what he was doing.
200m all RS3 on 7/3/19
1.2Billion overall Slayer xp / Ultimate slayer title

OSRS 2277/2277 Untrim slayer cape
Hail Satan, He loves for who you are.

06-Dec-2023 08:22:22

Sinowarrior
Jun Member 2023

Sinowarrior

Posts: 10,196 Opal Posts by user Forum Profile RuneMetrics Profile
To be honest, it really isn't about the specific appeal in question, but perhaps a discussion on why this was happening in the first place.

Why also the ban appeal system remains so draconian and autocratic. From reading forum posts (current and past) it seems many posters are quick to jump to the (incorrect) conclusion that somehow the number of posts regarding incorrect bans, has anything to do with the legitimacy of the issue that they are highlighting.

It is simply and sadly not as you would imagine, that if Jagex are banning players mistakenly, that the forum would be awash with complaint threads.

It doesn't surprise me in the slightest that this is such an under-represented issue on the forums, let's break it down:

To start, the forums themselves are relatively under used. The first thoughts of players who have just had their accounts banned are unlikely to be "Lets provide feedback to the Runescape Forums", understandably it would be how to appeal and recover their account, be it via the in-game support system or email support.

When this fails, they will inevitably either quit the game, or vent on other mediums to try and get their voice heard, but as you well know, those that do this on the RS forums, will be directed by players or player moderators that they should take their appeal elsewhere, as the forums aren't the place for it.

So in a nutshell, the only threads and posts that do make it, are ones from players who have experienced/know of the issue, but have other accounts they are still playing. And let's be honest, what incentive is there for them to take time to provide feedback, when the response of the majority of forum users is to accuse them of macroing and are of the view that if it hasn't happened to them, then it isn't happening to others.

It is a thankless service, and most players quite understandably decide to just get on with the game, hoping that this issue won't afflict them in the future.

06-Dec-2023 08:49:14 - Last edited on 06-Dec-2023 11:23:15 by Sinowarrior

Archaeox
Dec Member 2011

Archaeox

Posts: 53,399 Emerald Posts by user Forum Profile RuneMetrics Profile
Everyone who gets banned claims they are innocent.

You seem to forget that Jagex bans hundreds of thousands of bots monthly. Allowing the forums to be used for ban appeals would indeed result in them being flooded with posts from every bot herder out there.

Equally, expecting Jagex to respond personally to every single appeal would require a huge number of additional staff, and thus extra costs - which would be passed on to legitimate and rule-abiding players.

THAT is why the ban system is the way it is.
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06-Dec-2023 12:41:05

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