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Jagex's Support Centre

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2_Tron

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile
How much do you use '
Jagex's Support Centre
'?

link ... -> ' Support '

'
Jagex's Support Centre
' is a rich source of information that is ever growing throughout the years giving you the possibility to dig for the information you need yourself to solve your issues.

21-May-2022 14:02:19

Local Files
Oct Member 2021

Local Files

Posts: 423 Silver Posts by user Forum Profile RuneMetrics Profile
A month ago give or take. After mailing back and forth with the support team they were able to confirm that I am the original owner of the account I tried to recover. My first ever created Runescape account.

Despite what other people say about the support team I think they are doing a wonderful job when it comes to handing out assistance. Keep up the good work! Ooh, shiny things!

21-May-2022 14:28:26 - Last edited on 21-May-2022 14:29:06 by Local Files

Dilbert2001
Jun Member 2006

Dilbert2001

Posts: 30,311 Sapphire Posts by user Forum Profile RuneMetrics Profile
Once every few days. I used it mostly for information, and rarely filing a report.

I don't actually need to look up support information myself often, but I relay the info to my player friends and some in the RSOF.

21-May-2022 15:57:23

Spearmint30
Apr Member 2012

Spearmint30

Posts: 23,361 Opal Posts by user Forum Profile RuneMetrics Profile
Original message details are unavailable.
Once every few days. I used it mostly for information, and rarely filing a report.

I don't actually need to look up support information myself often, but I relay the info to my player friends and some in the RSOF. I would say that this is very close to exactly my use of the Support Centre. There is a wealth of knowledge and information in there and while I understand some players frustration, I also understand that the Support Centre is designed to allow you to self-help whenever it is possible to do so, saving contacting support for the more serious situations that require it. That allows the support team to focus more on those issues if the minor issues can be player-resolved.
•
Spearmint30
•

¤
"I wish there was a way to know you were in the good old days before you actually left them."
¤

21-May-2022 19:42:32

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
I use it multiple times every single day. I have a tab open on Support all the time. :P

I think the current iteration is too pared down.
In writing this post, I decided to check and they've changed it again - since yesterday.

The current iteration is not quite as pared down as it was yesterday. This is a slight improvement.
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22-May-2022 06:44:42

Destruction

Destruction

Posts: 63,021 Emerald Posts by user Forum Profile RuneMetrics Profile
Didn't have nice experience, usually default answers that never helped me despite me providing so many evidence.
The action or process of causing so much damage to something that it no longer exists or cannot be repaired.

22-May-2022 07:31:26

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