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Linked account but no shards.

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Derrik Wolf
Aug Member 2004

Derrik Wolf

Posts: 234 Silver Posts by user Forum Profile RuneMetrics Profile
The Jagex "support" runaround is worse than the Runescape one....

How do you ever even get to actually CONTACT support and not just read what they suggest to fix your problem, which doesn't fix mine?

I went to the "support center"

Their suggestions do not fix the issue.

There is no further "contact" us.... to even begin to fix this.

They say it is fixed. It is not fixed.



So frustrating. ~Wolf

31-May-2023 13:48:51

Lycanic Wolf
May Member 2023

Lycanic Wolf

Posts: 8 Bronze Posts by user Forum Profile RuneMetrics Profile
Can confim it is still not working for me.

I have completely unlinked all accounts. Closed the launcher, relinked the accounts.

The only initial account I can link BTW my old account (pre-email login), as any accounts that use email logins arent getting emails. I can add additional ones onto it but I cannot verify them due to the emails not getting through.

I wonder if that is the common factor for those unable to get the shards. Jagex account made with pre-email accounts.

31-May-2023 14:16:25 - Last edited on 31-May-2023 14:27:19 by Lycanic Wolf

Applejuiceaj
Nov
fmod Member
2011

Applejuiceaj

Forum Moderator Posts: 45,000 Sapphire Posts by user Forum Profile RuneMetrics Profile
Lycanic Wolf said :
Can confim it is still not working for me.

I have completely unlinked all accounts. Closed the launcher, relinked the accounts.

If you are able to unlink accounts, you are not using a Jagex Account.

Having accounts listed in the Jagex Launcher is not the same thing as having a Jagex Account. Jagex Accounts are a separate entity entirely, and you can permanently import your RuneScape characters onto one. You would then have one set of credentials you use to access all of your RuneScape characters.

More information on what Jagex Accounts are is best found in the original newspost about them from January . I would recommend reading through that in its entirety as it may help to clarify some confusion.

I received the shards just fine when I logged in yesterday, and my character that is imported onto my Jagex Account had a legacy username login previously, so that has nothing to do with it.

31-May-2023 14:27:44 - Last edited on 31-May-2023 14:27:56 by Applejuiceaj

Derrik Wolf
Aug Member 2004

Derrik Wolf

Posts: 234 Silver Posts by user Forum Profile RuneMetrics Profile
My account is also a "pre" email account.

I have always used my Runescape user name and password to log on, I have never used my email.

I am trying to use the same email, that is associated with my runescape account. I always get mail from Jagex at this email, confirming my Premeire purchases, etc.


I am NOT getting the code to verify my email, to finish making a "Jagex" account.

It says it's ready to import my "correct Runescape account name" and, to type type in my email address and they will send a code.

I put in my email.... and, still waiting..... no codes today. I've done it 3 times.

Like I said, I'll get them after I go to bed tonight, since I'm in The States.

This is so frustrating. Especially the part about being talked down to, like you're stupid and you're just "doing it wrong"

I know what I'm doing and, I'm doing it right.

It's not working.

I never receive the email code, until many, many hours later.

There are daily emails I receive, that are working as normal.

Jagex is the only one having a problem. ~Wolf

31-May-2023 15:32:25 - Last edited on 31-May-2023 15:41:16 by Derrik Wolf

Applejuiceaj
Nov
fmod Member
2011

Applejuiceaj

Forum Moderator Posts: 45,000 Sapphire Posts by user Forum Profile RuneMetrics Profile
Derrik Wolf said :


Just to follow up, it looks like Jagex updated that support page and added the line

"Unfortunately, there still appears to be some issues with some players not receiving verification emails, which is still being investigated."

Sounds like they're aware of residual issues, so I'd recommend keeping an eye on that page for updates.

31-May-2023 16:03:50

Derrik Wolf
Aug Member 2004

Derrik Wolf

Posts: 234 Silver Posts by user Forum Profile RuneMetrics Profile
So, it's not Missfit Wolf's (above you) problem, as you were trying to make it seem then?

Huh? Go figure.

Maybe try to be a little less condescending when addressing folks in the forums who are experiencing problems?

As a forum Mod, you should strive to do better. ~Wolf

31-May-2023 16:34:14 - Last edited on 31-May-2023 16:37:43 by Derrik Wolf

Applejuiceaj
Nov
fmod Member
2011

Applejuiceaj

Forum Moderator Posts: 45,000 Sapphire Posts by user Forum Profile RuneMetrics Profile
Derrik Wolf said :


As I understand the posts, there are two different issues at hand.

Missfit Wolf is trying to claim the shard ingame, but it is not being given to the account. Based on the description, RuneScape accounts were added to the Jagex Launcher, but having accounts linked to the launcher is not the same as having a Jagex Account where the RuneScape characters are linked to the Jagex Account. This is the same issue that CL I CK was also having on the first page, and others on other threads have confused the Jagex Launcher with Jagex Accounts as well.

It may be possible that Missfit Wolf is also having issues with the emails based on a later post, however, the shards not being awarded is because the characters are currently not linked to a Jagex Account.


Derrik Wolf is trying to create a Jagex Account, but is not receiving emails. That is a different issue that, per Jagex's support page, was believed to be fixed but isn't, and Jagex is continuing to work on it.

31-May-2023 16:44:08

Derrik Wolf
Aug Member 2004

Derrik Wolf

Posts: 234 Silver Posts by user Forum Profile RuneMetrics Profile
Thanks for the update.

Do you have a direct link to a support option?

As I stated somewhere above, the support page wasn't much help and, I could not find somewhere, where I could explain my problem in more detail.

Am I not looking in the right place? Maybe I overlooked an option?

I appreciate your help. ~Wolf

31-May-2023 16:56:10

Lycanic Wolf
May Member 2023

Lycanic Wolf

Posts: 8 Bronze Posts by user Forum Profile RuneMetrics Profile
Okay. After taking in what Applejuiceaj stated, I realise I never actually validated my account. The email they originally sent to validate went unnoticed and has since expired.

My issue now is just not getting a new validation email.

31-May-2023 17:17:08 - Last edited on 31-May-2023 17:25:37 by Lycanic Wolf

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