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Linked account but no shards.

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Lycanic Wolf
May Member 2023

Lycanic Wolf

Posts: 8 Bronze Posts by user Forum Profile RuneMetrics Profile
I linked multiple accounts to the Jagex Launcher a few weeks ago, but logging in after the update on them, I am yet to receive ANY of the shards for doing so.

Premier? Check.

Linked accounts? Nada!


Dude! Where's my shards?

UPDATE: I found the reason I havent got them is I never actually validated my account. My issue now is not getting a validation email. From post in this thread and similar threads, I am not alone in this.

UPDATE 2: Yahoo emails supposedly have this issue. But I'm not with Yahoo. I'm with Hotmail.

30-May-2023 18:40:39 - Last edited on 01-Jun-2023 14:00:02 by Lycanic Wolf

CL I CK
Oct Member 2009

CL I CK

Posts: 778 Gold Posts by user Forum Profile RuneMetrics Profile
Same, got no jagex account shards on my 3 linked accounts, even re-added them

"If you are already linked to your Jagex Account, you will automatically receive your Shards upon login."


False I guess
CLICK
for Life

30-May-2023 18:50:26 - Last edited on 30-May-2023 19:07:52 by CL I CK

Applejuiceaj
Nov
fmod Member
2011

Applejuiceaj

Forum Moderator Posts: 45,000 Sapphire Posts by user Forum Profile RuneMetrics Profile
Make sure that you have actually migrated your accounts into a Jagex Account - simply logging RuneScape accounts into the Jagex Launcher is not the same thing.

Migrating to a Jagex Account should have had you set up new login details that would replace the existing ones you had, and logging into the website should ask you which character you wish to use. If you aren’t seeing those, you likely haven’t migrated yet and are still using RuneScape accounts.

30-May-2023 19:17:51

Derrik Wolf
Aug Member 2004

Derrik Wolf

Posts: 234 Silver Posts by user Forum Profile RuneMetrics Profile
I can't get it to send me the email code to create a Jagex account...

Tried numerous times..... "resend code"

No code...hours later....

Email is working fine.

FYI:

I am clicking the "upgrade now" button within the Golden Shard event, to do this....


Still not working. ~Wolf

30-May-2023 19:25:03 - Last edited on 30-May-2023 19:27:26 by Derrik Wolf

Lycanic Wolf
May Member 2023

Lycanic Wolf

Posts: 8 Bronze Posts by user Forum Profile RuneMetrics Profile
I have migrated multiple accounts to my Jagex Account. I can select between them on the launcher (so I'm assuming that means successfully migrated), but nothing.

I also have been trying to "upgrade now", just in case but also not receiving the emails to do so.

30-May-2023 19:33:31 - Last edited on 30-May-2023 19:34:41 by Lycanic Wolf

YtHaar-Mej
Dec Member 2005

YtHaar-Mej

Posts: 25,052 Sapphire Posts by user Forum Profile RuneMetrics Profile
Adding accounts to the launcher is not having a Jagex Account. Its just adding them to the launcher for quick game access.

You'll need to do the transfer account process and set up an entire new login email + password, verify it, and all that. Then when completed, use the import button on the character page to add your alts to the account. Then you'll have the Jagex Account with 1 secure login for all characters.

THEN sign out of the launcher entirely of all accounts, and log in with the new Jagex Account details + authenticate with email or authenticator.

If the email isn't working, I suggest try using a different provider if possible. If you have a different email address, or use GMail if that isnt the provider you're using atm. Can I turn in a paper without citing all sources?
"No."[1]
1. William Shakespeare, Hamlet , Act III, Scene 1, line 96.

30-May-2023 19:45:58

Derrik Wolf
Aug Member 2004

Derrik Wolf

Posts: 234 Silver Posts by user Forum Profile RuneMetrics Profile
The email error is not on my end, it's on Jagex's.

The email is my regular, everyday email and is working fine.

The only thing I'm not getting, is the code to create a Jagex account.

I should not have to go to a different server and create an entirely new email address, to accomplish this.

That makes no sense at all. ~Wolf

30-May-2023 19:50:32

Daddy Roshi
Jan Member 2018

Daddy Roshi

Posts: 3,348 Adamant Posts by user Forum Profile RuneMetrics Profile
Original message details are unavailable.
The email error is not on my end, it's on Jagex's.

The email is my regular, everyday email and is working fine.

The only thing I'm not getting, is the code to create a Jagex account.

I should not have to go to a different server and create an entirely new email address, to accomplish this.

That makes no sense at all. I'm having the same issue as well
200m defence 08-10-2021


comp cape 12-19-2021

31-May-2023 01:25:45

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