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Mrs Ana

Mrs Ana

Posts: 9,010 Rune Posts by user Forum Profile RuneMetrics Profile
@D0MINISAXIS: Hi there!

You have to commence an account recovery in order to add a new registered email address. Considering the fact that you no longer have access to the current email address on your account, you must prove to Jagex that you indeed own the account so that you are given the ability to remove the old one registered email address and replace it with a new one (preferably, a GMail account) during the account recovery process.

In order to start account recovery process, you must head to this Support article Changing your registered email and click on the
Recover Account
link. As soon as you click on it, fill out the details are that required. You will then be promoted with the "contact Jagex support" message. Click on it and follow the instructions.

27-Aug-2020 21:23:13

Loki
Sep Member 2011

Loki

Posts: 65,238 Emerald Posts by user Forum Profile RuneMetrics Profile
For those who have received random emails about RuneScape research, these are legit:

Original message details are unavailable.
Email about a survey from Critical Research. Legit?




https://jm.reddit.com/r/runescape/comments/iz2nei/email_about_a_survey_from_critical_research_legit/
• »‡« •
Adam
• »‡« •

Success is not final, failure is not fatal. It is the courage to continue that counts.

25-Sep-2020 07:54:54

m r k rabs

m r k rabs

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
Hello I did not know where I should post this but on my Facebook been a advertisement for two weeks of free membership on osr I think it's a scam, and I just wanted to let others be aware of this so they don't get there accouts hacked. As a player who has been playing sence 2002 I am a loyal player who looks out for his tribe I thank you

Sincerely m r krabs

06-Oct-2020 19:32:04

m r k rabs

m r k rabs

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
Hello I did not know where I should post this but on my Facebook been a advertisement for two weeks of free membership on osr I think it's a scam, and I just wanted to let others be aware of this so they don't get there accouts hacked. As a player who has been playing sence 2002 I am a loyal player who looks out for his tribe I thank you

Sincerely m r krabs

06-Oct-2020 19:32:25

The contents of this message have been hidden

12-Dec-2020 18:30:13

CM Arbor

CM Arbor

Local Moderator Posts: 1,945 Mithril Posts by user Forum Profile RuneMetrics Profile
Xalbot0, I had to remove your original post as it named and shamed a specific player. However, I've reproduced it below, with the sensitive info redacted:

Xalbot0 said :
I dont know where else to post this or who to contact but all players should be aware of a scam that has cost me a great deal of my characters wealth.
You receive a message from someone who claims to be Jagex staff( the peson who contacted me was [redacted]) .
They claim that you have been invited to be a player mod and to fill in application and give you a link . The link is very realistic and looks and sounds very much like jagex.
Unfortunately on this application they ask for your bank pin to confirm who you are and stupidly I told them .
I have lost nearly 300million in gold plus some extremely rare armour and lots of saleable herbs and potions.
If anyone from Jagex reads this I also have another name who they may be able to trace to find the culprits .
I did not have the second layer of security in plac e which I strongly advise all players to get .

As far as taking action on this kind of situation, you can report the player in-game, send an email to [email protected] to flag the issue to Jagex that way, or use the Phishing Report Centre as Tren suggested above. Any and all of these will be helpful. Thank you!

12-Dec-2020 18:42:22

Liv Love

Liv Love

Posts: 84 Iron Posts by user Forum Profile RuneMetrics Profile
WOW! What an excellent guide. Someone just posted about an email that they think came from Jagex, which prompted me to search for threads about email security and this came up! Thanks for this outstanding guide, Minigames. Also, I like your name!
~
Long Liv(e) Love
~

18-May-2021 03:18:00

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