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nomolaS
Mar Member 2024

nomolaS

Posts: 21,327 Opal Posts by user Forum Profile RuneMetrics Profile
I just got a password reset request emailed to me, which was a genuine email, I reckon, since it had my display name in it.

I did not request a reset.

Hopefully it's just an unsuccessful attempt at a hijack.
Never drop a valuable item.

Ikki blaka niður virðismikil ting.

27-May-2020 22:09:30

Mrs Ana

Mrs Ana

Posts: 9,010 Rune Posts by user Forum Profile RuneMetrics Profile
@Sal VJ: Hi!

This happens when someone knows your log in name. If I had access to your log in name, I can request as many "password reset" emails to your registered email address as I wish. Now, these are worthless if your registered email address is completely secured with 2-Step Verification. It isn't possible to change your password unless you click on that reset link sent by Jagex.

Eventually, the hijacker(s) will grow tire and stop doing that; however, it doesn't hurt to double check both your account and email security :) .

There is a way to see if they know your log in name or not: changing your current registered email address. If you keep getting the same emails on the new registered email address, then it's likely that the person trying knows your log in name. If you keep getting the same emails on the old registered email address, then it's likely that the person is only trying to send you a phishing link to the email address and does not know your log in name.

28-May-2020 15:56:06

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19-Jun-2020 17:42:07

CM Arbor

CM Arbor

Local Moderator Posts: 1,945 Mithril Posts by user Forum Profile RuneMetrics Profile
Hi Kid Tonga,

While I appreciate the sentiment and unfortunate situation behind your post, it doesn't belong here; please make your own thread under the Community Led Account Help forum section to get assistance with this.

19-Jun-2020 17:49:25

UP 24-7

UP 24-7

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
Hello everyone.

I have a maxed main account that i made long time ago. I remember my registered email but i forgot my password for it and cant seem to find access to it.

I want to change my password, and set up my new registered email.
i have all the required recovery information just cannot get into my registered email.

Any suggestions because i fear the safety of my account?

Thanks for your time and help.

26-Jul-2020 08:27:44

Spearmint30
Apr Member 2012

Spearmint30

Posts: 23,361 Opal Posts by user Forum Profile RuneMetrics Profile
D0MINISAXIS,

For help with this, check out the Your email is old/inaccessible support article.

If you need further assistance beyond that, I recommend checking out the Email Help [Info] sticky and posting in the Community Led Account Help forum.
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Spearmint30
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"I wish there was a way to know you were in the good old days before you actually left them."
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27-Aug-2020 20:38:55 - Last edited on 27-Aug-2020 20:39:31 by Spearmint30

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