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Authentication on every login

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Rawberry
Aug Member 2021

Rawberry

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
I am also experiencing the same issue - I have to re-type my password and provide authenticator code every time I attempt to log on. This began after yesterday’s (OCT-21-2020) update. I’m using IOS 13.7. Please Jagex, fix this issue! Thanks.

22-Oct-2020 18:00:23

fealone

fealone

Posts: 7 Bronze Posts by user Forum Profile RuneMetrics Profile
Interesting that some users don't experience this problem. Personally I am using an iPhone 7 with iOS 13.7.

Edit: just to be clear, I am experiencing problems with the login

22-Oct-2020 20:44:48 - Last edited on 22-Oct-2020 20:45:25 by fealone

Huskerr
May Member 2023

Huskerr

Posts: 17 Bronze Posts by user Forum Profile RuneMetrics Profile
I have ran into this same issue. Never used Game Center but when I tried it didn’t work. Now I went to continue using my RuneScape account and now it’s telling me I’m not a member after redeeming two bonds a couple days ago. I also wanted to point out I was able to log into a membership world UNTIL I tried the Game Center option. Prior to attempting the GC I was able to login and it’d always ask for the 6digit Authenticator. However, what’s even more problematic is that it would accept ANY 6 digits. I have a couple of unrelated accounts linked to the Authenticator and realized I was entering in the wrong code to get into my RS account and it still let me in. Much to my dismay I entered 123456 when it asked for the digits and it still let me in. Tweeted JagexSupport about this and they told me to come here. What’s the point of having a Twitter account for this when you just direct to forums? LOL

24-Oct-2020 20:18:10

Huskerr
May Member 2023

Huskerr

Posts: 17 Bronze Posts by user Forum Profile RuneMetrics Profile
I have ran into this same issue. Never used Game Center but when I tried it didn’t work. Now I went to continue using my RuneScape account and now it’s telling me I’m not a member after redeeming two bonds a couple days ago. I also wanted to point out I was able to log into a membership world UNTIL I tried the Game Center option. Prior to attempting the GC I was able to login and it’d always ask for the 6digit Authenticator. However, what’s even more problematic is that it would accept ANY 6 digits. I have a couple of unrelated accounts linked to the Authenticator and realized I was entering in the wrong code to get into my RS account and it still let me in. Much to my dismay I entered 123456 when it asked for the digits and it still let me in. Tweeted JagexSupport about this and they told me to come here. What’s the point of having a Twitter account for this when you just direct to forums? LOL

24-Oct-2020 20:18:12

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
Stone-sylent,
you are absolutely right and I apologise.

The posts from the player I was responding to were, technically, a thread hijack.
Their topic was unrelated to this thread and should have been reported for moderation instead of replied to.

As to the topic of this thread, I don't know what to suggest.
Prior to the update the standard reply to a player reporting this particular Authenticator issue was to ask if they were jumping between phone data and wi-fi as moving between the two would trigger an Authenticator request and ignore the fact the player had set it for 30 days.
Authenticator would also trigger if a player moved between devices.
If the player is not moving devices and isn't moving between phone data and wi-fi, there should be no request for an Auth code if the 30 days has not elapsed.

I can't find a Jagex response on this topic.
It could be reported in the Mobile Feedback General sticky thread.

Personally, my Auth is set to ask every single time . I believe the 30 day setting option is a security weak point and I would never advise its use.
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26-Oct-2020 00:07:17 - Last edited on 26-Oct-2020 00:09:03 by Malua

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