As I said, this is CLEARLY an security infringment on the Jagex end of things. I'm in an email conversation with Mod Krax, who has admitted that there was an early 3rd party intrusion within the first 48 hrs of my account creation. In short I was told they were sorry this happened, and although there is a 7 day waiting period and no ingame option to setup 2-step verification they refuse to take responsibility for security risk in thier products. Apparently, Im supposed to just deal with it.
Again, I contacted Jagex support and their official response is "just deal with it. Jagex is happy to take my money, but not happy to take responsibility for thier application security.
I've had items go missing in other games, such as WoW or Warframe. In each case the items were either quickly restored or I was provided the items equivalent worth in in game currency. Never before in my long history of online gaming have I been so disgusted with customer support. I wasn't offered any form of reimbursement, no discount on future bond purchase, no replacement bonds, nothing. This is unacceptable. This is customer un-support.
14-Aug-2020 20:16:01