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I had a problem updating and I assumed it was from this account mix up. I went through my phone on each Google account (play game, settings, etc) anything that had an account linked and changed it to link to my rs google account. I was then able to update and play on mobile. Make sure ALL of your Google accounts on your PHONE are for your rs mobile account. Mostly gaming but there are some hidden ones it seems. Hopefully this helps.

23-Nov-2018 02:35:10

23-Nov-2018 20:28:05

26-Nov-2018 21:07:42 - Last edited on 26-Nov-2018 21:11:52 by Kikelo22

27-Nov-2018 02:03:56

27-Nov-2018 03:46:16

27-Nov-2018 19:02:12

Could the following issue be handled by mods as soon as possible? It's urgent and affecting thousands of OSRS players using mobile, there's being made more and more topics about this to these forums right now.

I got Android 7.1.1 with 2GB RAM (Samsung Galaxy J5 2016) and been using OSRS (Beta) since 5.7.2018 already. Now after the update last thursday (22.11), it started downloading the client n stopped with the error message: "Old School Runescape has encountered a problem. Your client needs updating. Opening store page..."

It didn't open the page and now when trying to search for "Old School Runescape" in Play Store, it's nowhere to be found. Tried deleting the beta version and search again, no such a luck.

Only way I found it, was through the browser and there it kept telling me that my device is not compatible with this version and wont let me download it, even though I have the latest Android updates (7.1.1, and it SHOULD BE working on 5.0 or newer) and was working perfectly for 4,5months before the recent update, on last thursday 22.11.


Neriphyra replied to my topic last weekend, saying that this issue will be shared to the team to look into, but no other reactions / Jmod replies on this big issue yet, that is blocking probably thousands of eligible users from downloading / using mobile.

Please, could this issue be handled Asap?

Appreciated.

30-Nov-2018 00:43:40

Tantza said :

Could the following issue be handled by mods as soon as possible? It's urgent and affecting thousands of OSRS players using mobile, there's being made more and more topics about this to these forums right now.

I got Android 7.1.1 with 2GB RAM (Samsung Galaxy J5 2016) and been using OSRS (Beta) since 5.7.2018 already. Now after the update last thursday (22.11), it started downloading the client n stopped with the error message: "Old School Runescape has encountered a problem. Your client needs updating. Opening store page..."

It didn't open the page and now when trying to search for "Old School Runescape" in Play Store, it's nowhere to be found. Tried deleting the beta version and search again, no such a luck.

Only way I found it, was through the browser and there it kept telling me that my device is not compatible with this version and wont let me download it, even though I have the latest Android updates (7.1.1, and it SHOULD BE working on 5.0 or newer) and was working perfectly for 4,5months before the recent update, on last thursday 22.11.


Neriphyra replied to my topic last weekend, saying that this issue will be shared to the team to look into, but no other reactions / Jmod replies on this big issue yet, that is blocking probably thousands of eligible users from downloading / using mobile.

Please, could this issue be handled Asap?

Appreciated.

It's been almost 2 weeks since the Osrs update (22.11) that made thousands of eligible player unable to download, update or play OSRS Mobile. I know that CM Neriphyra stated she reported this issue to the team, but still no updates where we are going on in it at this moment. Could we please get some information about it?

03-Dec-2018 19:09:11