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Cant cancel members need jmod

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Bucklles

Bucklles

Posts: 7 Bronze Posts by user Forum Profile RuneMetrics Profile
Im trying to cancel my memberships off my credit card but everytime i try to cancel by credit card it says there is no linked accounts. the support centre has no info and I cant find a way to directly contact a jmod

13-Nov-2021 21:46:56

Bucklles

Bucklles

Posts: 7 Bronze Posts by user Forum Profile RuneMetrics Profile
Yes thank you ive read through it, however my problem still happens. Everytime i try to cancel by credit card it says there is no linked accounts, which I know there is because Ive been billed for them. Im trying to cancel multiple accounts at once becasue some of them I have lost the login details for.

13-Nov-2021 22:00:54

Bucklles

Bucklles

Posts: 7 Bronze Posts by user Forum Profile RuneMetrics Profile
Yes, Ive only ever subscribed through credit card on the runescape website. I have both the emails saying Ive resubscribed and the statement on my credit card. Ive tried using both firefox and internet explorer to try an cancel by credit card but both keep saying there is no linked accounts.

13-Nov-2021 22:15:32

Tren
May
fmod Member
2003

Tren

Forum Moderator Posts: 92,614 Emerald Posts by user Forum Profile RuneMetrics Profile
I would start with the accounts that you do have the login information for and go through the instructions on the Is your subscription active? page to cancel those. Pay attention to any details that it shows, like credit card #, as it's possible you are entering the wrong card information.

If that doesn't help on the account that you have lost the login details for, you may need to recover those accounts so that you can cancel any subscriptions at the account level.

Hopefully, one of the Community Helpers will see your thread shortly and have additional suggestions for you.
~Tren

Forum issues? ---> See Forum Help
Account issues? ---> See Account Help

14-Nov-2021 00:06:45

Corder
Oct Member 2017

Corder

Posts: 27,892 Sapphire Posts by user Forum Profile RuneMetrics Profile
It may help that you make a ticket at the Unknown transaction page to have Jagex look into this for you. Explain that you're unable to locate and cancel a subscription by card. Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !

14-Nov-2021 00:36:24 - Last edited on 14-Nov-2021 00:36:57 by Corder

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