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Payment was rejected

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ForbiddenAce
Nov Member 2022

ForbiddenAce

Posts: 73 Iron Posts by user Forum Profile RuneMetrics Profile
I'm having the same issue. I have a prepaid MasterCard that I have used to make several purchases. I went to use it on a purchase and it said the payment was rejected. I contacted the company that the prepaid card is through and they have told me that I have a card that is able to be used for online purchases and internationally. The balance on the card is also far greater than the purchase amount and it shouldn't be an issue. If I'm able to use the card elsewhere why can't i use it on the Jagex site?

22-Dec-2022 21:35:04

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
ForbiddenAce said :
I bought some a while ago. What is the limit and when does it reset? I can't answer that question.
The purchase limit is individualised to each account based on its previous purchase history.
Players are usually told to wait a week for the limit to relax.

The purchase limit is just a thought. If it has been longer than a week since you last bought Bonds, the only fix might be to use a different purchase method. :|
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23-Dec-2022 22:29:59

Tharozan
Jan Member 2007

Tharozan

Posts: 180 Iron Posts by user Forum Profile RuneMetrics Profile
i literally just had the same problem. FAQs were useless and was waiting to hear back from Jagex.

I usually use MS Edge for transactions. After a weekend of failures using my card and paypal, I used Chrome - it worked.

So colour me surprised, Jagex has some coding issues with their transaction system.

20-Feb-2023 09:27:27

Satan27
Aug Member 2018

Satan27

Posts: 117 Iron Posts by user Forum Profile RuneMetrics Profile
I'm having the same issues I've created a thread on it and this is what I said......

I'm trying to purchase 450 keys because I got that rare opitunity to get double keys but it seems to keep rejecting the transaction I've tried phoning the bank they claim to say everything is ok their end.

20-May-2023 21:59:04

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