forums.rs

Forums

Can't get premier club? Thread is locked

Quick find code: 410-411-617-66129811

of 2
r f 1
Dec Member 2023

r f 1

Posts: 128 Iron Posts by user Forum Profile RuneMetrics Profile
Hi idk if anyone has had the same issue, or if any staff read this and know what is going on - when I go in the store I can buy keys, bonds etc. but if I try to buy premier club (or any membership package) it says I am not eligible for anything in this category?

Pls help as I'm having to buy bonds which is more expensive lol

Thank you :D

15-Nov-2019 01:15:39

Rev The Wiz
Sep Member 2023

Rev The Wiz

Posts: 5,529 Rune Posts by user Forum Profile RuneMetrics Profile
I don't have any issues attempting to purchase Premier's Club 2020, so must be an isolated issue on your end. Have you tried purchasing via this link >
https://info.runescape.com/en-GB/c/premier-club
- Clicking "Buy Now" seems to add the package directly to your cart.

If you're still having issues, you can request to have this thread moved over to Community Led Payment Support forum for further assistance.
RTW
»
::.
General
of Silent Knight
.::
Recruiting

15-Nov-2019 03:09:50

r f 1
Dec Member 2023

r f 1

Posts: 128 Iron Posts by user Forum Profile RuneMetrics Profile
Hi Rev, thanks for the help 🙂

I tried using that link and it gave me the error “ One or more of the items could not be added to your basket, this may be because you already own the item or it is unavailable at this time. Please get in touch if you require further assistance.”

I’ve tried clicking the “get in touch” but it just takes me to the FAQs which don’t answer my question at all haha

If it can be moved to that thread that would be great - sorry didn’t know it existed 😅

15-Nov-2019 09:55:26

Spidrguy

Spidrguy

Posts: 53 Iron Posts by user Forum Profile RuneMetrics Profile
I'm having the same problem. I apparently have a mobile membership. But why would I not be able to purchase more membership? Do they not what my money? I would really like to get this solved and purchase my premier. Any help to solve this would be awesome.

15-Nov-2019 10:44:52

r f 1
Dec Member 2023

r f 1

Posts: 128 Iron Posts by user Forum Profile RuneMetrics Profile
Checked my subscriptions on my phone and I still have an OSRS mobile membership through Apple store so that may be the issue - raises more questions though as my membership ran out the other day and I had to buy a bond.... seem happy to take my money in 2 different ways but not let me buy it the way I actuallu want to...... just cancelled Os mobile, the plot thickens

15-Nov-2019 11:04:39

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
R0B F


If you have been paying for membership through the Apple store app, you need to let your membership expire fully and your account return to F2p before you can buy anything from the website here.

This is because the Apple Store app bought membership and the website payment system are not compatible with each other.
It is not possible to swap straight across between them - the account has to be F2p if you want to change payment methods.
Forum Community Helper -
Information about Moderators and Community Helpers

15-Nov-2019 20:55:28

NinjaZillaX
Sep Member 2015

NinjaZillaX

Posts: 17 Bronze Posts by user Forum Profile RuneMetrics Profile
I have been having the same issue, to my knowledge I have always paid via my card directly and not through my phone. Yet i still cannot buy the Gold premier club. Is there anyway for this to be fixed? I have now cancelled my membership but it is the 3 month recurring one so i will not be free to play until February so i may miss out on the opportunity to purchase it

21-Dec-2019 09:16:19

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
NinjaZillaX


Are you getting the "you are not eligible for anything in this category" error message?

If you are, it is definitely a current mobile subscription problem.
If you are not getting that error message, what error message are you seeing?

Go to the Common Credit Card Issues support page and work through the points on it.
There is also a 'Contact Us' button at the bottom of that page you can use to navigate to a message form to message Billing Support.
Forum Community Helper -
Information about Moderators and Community Helpers

21-Dec-2019 09:58:31

Quick find code: 410-411-617-66129811 Back to Top