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13-Feb-2021 04:39:35

sanjaa1991

sanjaa1991

Posts: 7 Bronze Posts by user Forum Profile RuneMetrics Profile
Malua said :
Is your in-game display name the same as your forum name? sanjaa1991
If it isn't, you might be logged in to the game on a different account.

I check - it was really wrong account.

What i must to do for transfer membership to another accaount?

13-Feb-2021 05:07:22

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
sanjaa1991 and sanjaa5 are two separate accounts.
You need to identify the two logins.

Because we can log into our accounts with a login/password or a shortcut login (Google/Game Centre/Steam/Facebook) it can get complicated.
Accounts that were created through a shortcut login might not actually have a full login/password attached to them yet.

Have you been using a shortcut login for sanjaa5 ?
If you have, you might not yet have set a full login/password to the account yet.
Instructions to set a login/password:
click here if you are using a Google Play shortcut login
click here if you are using a Game Centre shortcut login
click here if you are using a Steam shortcut login
click here if you are using a Facebook shortcut login

Once you are certain you know your login for sanjaa5 you can then move on to the Bought membership on the wrong account support page instructions.
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13-Feb-2021 05:22:11

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