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BCN Mark said :
Ni431 said :
I'm pretty sure the payment went through. I received a text, and two emails from my bank about the transaction. I also received a message to my account and email from Jagex about the transaction.

mmm... I'd reccomend contating Jagex directly about the issue but I'm having trouble myself navigating the "Support" section & finding an appropriate way to do that regarding this specific issue.

Perhaps one of the other wonderful forum helpers here can help?

In the meantime, I'll keep looking and post back if I find something
Yeah, I was gonna try to contact Jagex directly but it seems like their customer service redirects me to "ask on the forums." So I also made a r/Runescape post on reddit, and tweeted @JagexSupport (I hope this account is legit). Though I would prefer to not try to get into contact with Jagex through some back channel.

Any suggestions on how to smoke signal Jagex customer service?

30-Dec-2020 09:49:05

Ni431 said :
BCN Mark said :
Ni431 said :
I'm pretty sure the payment went through. I received a text, and two emails from my bank about the transaction. I also received a message to my account and email from Jagex about the transaction.

mmm... I'd reccomend contating Jagex directly about the issue but I'm having trouble myself navigating the "Support" section & finding an appropriate way to do that regarding this specific issue.

Perhaps one of the other wonderful forum helpers here can help?

In the meantime, I'll keep looking and post back if I find something
Yeah, I was gonna try to contact Jagex directly but it seems like their customer service redirects me to "ask on the forums." So I also made a r/Runescape post on reddit, and tweeted @JagexSupport (I hope this account is legit). Though I would prefer to not try to get into contact with Jagex through some back channel.

Any suggestions on how to smoke signal Jagex customer service?

Actually, yeah, Twitter could be a good way to get a J-Mod to have a look at this thread.

Their official Twitter account is @JagexSupport (https://twitter.com/JagexSupport).

Best bet would possibly be to tweet them this threads Quick Find Code ( 410-411-500-66195879) and ask if they can have a look as you can't find a way to contact them via their support page.

Not sure how effective it will be but it's worth a go! Let me know if you get a reply from them

30-Dec-2020 09:59:24

Agreed it can be troublesome locating the right article for making a ticket.

However check out the Contact Us directory. The closest would be Missing Loyalty Points - it would probably end up in same department anyhow.

Do make sure it reads you've purchased Premier Club and not the regular 12 month membership. If you accidentally purchased the wrong package, you can request a refund and it's very likely they will grant your wish.

@Mark yep, Twitter is nice and fast these days, especially with helpers answering posts there Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !

30-Dec-2020 10:02:42 - Last edited on 30-Dec-2020 10:04:56 by Corder

Corder said :
Agreed it can be troublesome locating the right article for making a ticket.

However check out the Contact Us directory. The closest would be Missing Loyalty Points - it would probably end up in same department anyhow.

Do make sure it reads you've purchased Premier Club and not the regular 12 month membership. If you accidentally purchased the wrong package, you can request a refund and it's very likely they will grant your wish.

@Mark yep, Twitter is nice and fast these days, especially with helpers answering posts there
I might of purchased the 12 months of membership instead of 12 months of premier. I don't know why both are 75 dollars. Though I just requested a refund with the description of "You can just turn this into premier membership since that's what I thought I was buying." Honestly that would probably save Jagex the credit card fees lol

31-Dec-2020 01:11:13

31-Dec-2020 03:35:17

31-Dec-2020 05:41:20

31-Dec-2020 08:20:51