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I have a problem buying bonds

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Merlinology
Aug Member 2023

Merlinology

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
I also keep getting the "We're getting your order ready" message. I've tried purchasing a membership on 4 different browsers + a mobile browser with no luck. Strangely though, I was able to purchase a membership (accidentally) on my other account. Please look into this, why I am not able to purchase a membership on this account?

18-Jul-2022 00:11:06

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
zMarswag


After several posts about this particular error message, I flagged it to a JMod for some advice.
The answer came back that the message 'we're getting your order ready' is usually a connection based issue, as the message is designed to be a holding message while the order is confirmed.
However, the message can also appear when there is an issue with Jagex' internal system.

The JMod recommended that affected players try making the purchases in an incognito or private tab on their browser to eliminate any interference from cookies etc.

If the problem persists, it is recommended that you send a message to Billing Support so they can check their internal system.
To do that, start on the Credit Card issues support page and use these navigation buttons: Contact Us -> Credit / Debit Card -> Confirm -> Let us know some details
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18-Jul-2022 02:13:37 - Last edited on 18-Jul-2022 02:15:00 by Malua

Merlinology
Aug Member 2023

Merlinology

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
I have tried purchasing in an incognito/private with no luck. It's been more than 48 hours since I contacted Billing Support and I have not received a message from them. Please expedite this matter, I need someone to assist me.

Also something I've noticed that may or may not be related is that I recently changed my email address on the account but the website still requires me to log-in with my old email address, I wonder why that is?

19-Jul-2022 22:37:38

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Merlinology said :
Also something I've noticed that may or may not be related is that I recently changed my email address on the account but the website still requires me to log-in with my old email address, I wonder why that is? The login email is permanent, it will never change. It only needs to be a valid email at the time the account is created. Later on, it doesn't need to be valid.
Information article about it: Login email and registered email

Re your message to Billing Support.
All messages go into a queue. If they are busy, it can take longer than the advertised 48 hour reply time.
I am unable to expedite (queue jump) your message, sorry.
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19-Jul-2022 23:53:10

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