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Need help transferring bonds

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Solemn Grim

Solemn Grim

Posts: 140 Iron Posts by user Forum Profile RuneMetrics Profile
I'm also trying to get my bonds transferred from rs3 to osrs but I can't figure out how to go about it. when I used the support FAQ I followed all the instructions but when I click on the "contact us" button it sends me to another FAQ not sure how I'm supposed to get in touch with Jagex support staff.

To clarify I just want to know how to reach out to them.

Thanks in advanced!

25-Jun-2020 01:36:44

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Solemn Grim


The first key thing you need to do is to open up your RS3 game and check the Currency Pouch to confirm that the Bonds have arrived in your RS3 game.

If you follow the instructions bit by bit, you will end up on the right page to send a message.
The pages you travel through in order are:
I can't find the Old School Bonds I purchased
Transfer Bonds
Click on 'Runescape'
Then two more clicks on the 'Transfer Bonds' page and you end up on the message form.
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25-Jun-2020 02:59:37 - Last edited on 25-Jun-2020 03:00:01 by Malua

Solemn Grim

Solemn Grim

Posts: 140 Iron Posts by user Forum Profile RuneMetrics Profile
Thank you for your response!

I have done the steps and confirmed my bonds in game on rs3, when I click on "contact us" it takes me to a blank page that says "Need to transfer bonds? We've got your back!" then a section that asks if this was helpful... the links under that say
" I can't find the Old School Bonds I purchased
Find my Bonds
I can't find the RuneScape Bonds I purchased
Bonds
I bought the wrong Bond on the Grand Exchange"

If you click on the first option it will direct you to the page that asks you to contact support. and just keeps looping no matter what you click on.

even if you click "Contact Customer Support" it will again give you options that just take you back to that same FAQ page. if you check into it you will see what I mean.

From what I have seen I am not able to actually fill out a customer support ticket.

Unless I and everyone else that has had this issue are missing a very simple step, or it just flat out cannot be reached for this issue. Please let me know if I am missing something like everyone else so I can post it to reddit and assist others that have this same issue.

Thank you!

25-Jun-2020 21:59:45

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
The text on that page is:
Need to transfer your Bonds? We've got your back!
Where are your Bonds now?
If you're not sure here's how to find your Bonds.
Please be aware we're unable to transfer Bonds purchased on the GE.

Then, under that are the two links (in blue):
Runescape
/
Old School


Click on the Runescape.

If you cannot see the two links, try clearing your cache.
Instructions: How to clear your browser Cache

After clearing your cache, load up that page again.
It sounds to me like you are not seeing the full page.
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26-Jun-2020 01:53:11

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