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old school bonds - no bonds?

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lost story

lost story

Posts: 2,898 Adamant Posts by user Forum Profile RuneMetrics Profile
I recently purchased 3 old school bonds for $20.99

Apr 17, 2020 at 12:00:00Am GMT/9:00pm EST


I have not received the bonds that I purchased. I have looked within the bond pouch and nothing. I logged out and in. Checked the support page and no solution.

I have the confirmation information in my email and received the message in the account mailbox.
.. } -›.,,¸¸¸,,.‹-¬¹°´ˆ`Join Slowpoke Skilling Clan ´ˆ`°¹¬-›.,,¸¸¸,,.‹- { ..

17-Apr-2020 02:41:32 - Last edited on 17-Apr-2020 02:44:16 by lost story

Lunar Strike
Apr Member 2020

Lunar Strike

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile
Purchased 9 bonds total which have not arrived yet. They were in separate purchases bc I don't mind having extras and I wanted it to be instant. The payment has gone through successfully for all. The bonds were purchased about hour and a half ago. Is there a known delay on bond delivery currently?

06/05/20 10:24 PM

06-Jun-2020 03:25:03

Camelbob11
Aug Member 2021

Camelbob11

Posts: 50 Iron Posts by user Forum Profile RuneMetrics Profile
Hello not sure if this is the correct place I should be posting this but here goes... I brought 3 bonds last night for £11.99 and only got 2/3 bonds lmao, I mean this has happened before to me and you corrected the issue last time, hoping you can look into it and do it again. Many thanks! Testing Fate. Defeat Is a mind set, first you must accept it for it to before it become a reality.

11-Sep-2020 18:10:44

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Thumbsyyy


Check the email you received confirming the purchase.
It will say the display name of the account that purchased and exactly what type of Bond was bought.
RS3 Bond / Old School Bond <- these are different, one type for each game version.

If you don't have an email, check the 'Messages' tab in account management as the same message will be in there.
If there is no message about a Bond purchase in your Messages tab it means either the purchase went to another account or the purchase failed.

Once you find out what has happened, work through whichever of these pages you need:
Purchase failed: Unsuccessful payment
Purchase successful but wrong Bond type bought: Find my Bonds

Lastly, if you paid through your Google account on mobile, if may take up to 24 hours for the Bond to be delivered.
Information: Common Mobile Payment Issues
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26-Aug-2021 03:38:28

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