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Runescape launcher app down?

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Jetbluster

Jetbluster

Posts: 15 Bronze Posts by user Forum Profile RuneMetrics Profile
So weird, after the update i restart the app and it is not woring for me anymore.

It just pop up an error saying error loading the game configuration from the website and if you have a firewall, check that this game is allowed to access the internet (7,35)

I disable the anti virus, restart my internet and pc as well as reinstall the game still same. Anyone know how to resolve this issue?

27-Mar-2023 14:27:55

2_Tron

2_Tron

Posts: 22,969 Opal Posts by user Forum Profile RuneMetrics Profile
The reason why you see "Error Code 7" is because of a connection failure between your device and service.


Maybe something is blocking a normal connection. Do you use a VPN?

Common connection solutions ... <- (link) ... a helpful page in '
Jagex's Support Centre
' to help clear your issue.

You might get in touch with them if you fail to find your answer.

27-Mar-2023 14:45:31 - Last edited on 27-Mar-2023 14:51:22 by 2_Tron

2_Tron

2_Tron

Posts: 22,969 Opal Posts by user Forum Profile RuneMetrics Profile
If you have the ability, try using your mobile device to check your conection with Jagex's Servers through a totally different mobile connection.

At least to see if your connection with Jagex is OK with no further issues with your account.

27-Mar-2023 14:57:11

2_Tron

2_Tron

Posts: 22,969 Opal Posts by user Forum Profile RuneMetrics Profile
Hmm, ... ok , I would advice you to check your '
Account status
' in the upper right corner of the website, maybe something is explained in there.
If not, I would advice you to seek contact with Jagex on said page above in '
Jagex's Support Centre
'.

27-Mar-2023 15:16:54

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