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Cannot get into main account

Quick find code: 409-410-763-66280901

jodie
May Member 2018

jodie

Posts: 2,630 Adamant Posts by user Forum Profile RuneMetrics Profile
Paying for an account I've had for over 20 yrs and missing out on keeping my main account up to date on its "dailies" and "challenges"; also missing out on time spent getting golden shards to get the newly released gold cape is quite painful.

I realize you are alI trying to help me; however, I don't understand why Jagex is not helping me get this straightened out.

Oh in all my attempts to get into the game on my main account I never get past the login and, thus, never get the "code" some have mentioned is now needed. (I do get this "code" needed via my email when attempting to get into these forums.)
I am what I am! Acknowledging this is the beginning; and my growth is yet to end!
II Cor. 5:7 "We walk by faith! Not by sight!"

31-May-2023 09:31:36

jodie
May Member 2018

jodie

Posts: 2,630 Adamant Posts by user Forum Profile RuneMetrics Profile
I've been searching everywhere around Jagex site possible for a resolution to this. I even re-did my password again in hopes it might help. Yes I did get the message about re-doing my password in my registered email address and yes I got the "code"; so yes that email address continues to be good. Still when using my email address to login with the new password, I continue to get the message of an error.
I am what I am! Acknowledging this is the beginning; and my growth is yet to end!
II Cor. 5:7 "We walk by faith! Not by sight!"

31-May-2023 10:33:16

Applejuiceaj
Nov
fmod Member
2011

Applejuiceaj

Forum Moderator Posts: 44,944 Sapphire Posts by user Forum Profile RuneMetrics Profile
YtHaar-Mej said :
You need to sign out of those 2 accounts from the launcher, and then on the login screen that pops up, you sign on to your main the exact same way you log into the website with.

If non-jagex accounts are signed into the launcher, it will not load the correct login portal.


Jodie, I think you missed this point that Ythaar-Mej pointed out to you.

The other accounts in your Jagex Launcher right now are NOT part of your Jagex Account, they are RuneScape Accounts. If RuneScape Accounts are logged into the launcher, you won't be able to access your Jagex Account.

Rather than just closing the game client, you need to go to the Jagex Launcher settings and fully log out of all accounts you have logged in there, so that if you attempt to open the launcher, it goes to the login screen. Then you should be able to put in the Jagex Account information you are using to log into the forums and you should be able to successfully log in.

31-May-2023 13:47:49

YtHaar-Mej
Dec Member 2005

YtHaar-Mej

Posts: 24,800 Opal Posts by user Forum Profile RuneMetrics Profile
You still have non jagex account accounts tied to the launcher, which will not let you sign into your jagex account. You need to SIGN OUT of those accounts through the launcher.

When you try adding the jagex acct, dont add, hit the log out of all accounts button that is on the same popup. Confirm it.

You might have to restart the launcher, but it should just load the login page by itself. THEN you can sign into the jagex account.

You cannot log into it with standalone accounts still tied to the launcher....which is why it keeps failing.

----
The name#0001 thing is NOT a username, and the setup page states its only used in email communications. The Email used is the username, as stated its the email you use "to access all your characters".
Can I turn in a paper without citing all sources?
"No."[1]
1. William Shakespeare, Hamlet , Act III, Scene 1, line 96.

31-May-2023 13:50:58 - Last edited on 31-May-2023 13:51:44 by YtHaar-Mej

jodie
May Member 2018

jodie

Posts: 2,630 Adamant Posts by user Forum Profile RuneMetrics Profile
Thank you all for hanging in with me. Part of the problem I was dealing with was that my computer screen was not completely available; so when I clicked the "restore" icon at top the "log out of all accounts" showed up. I clicked that and the entire Jagex Launcher vanished.

All went too fast and my memory is poor; so don't recall how I got the login window up; but when I did I typed in the information I use to get into these forums in and that window asked (for first time relative to the game) for the "code" which it sent to my registered email address. With that code I was able to get back into the game. Hooray!! Now only needed to change my "player" name back. I had a bond and used that; but got error message about using it; so had to come here and use "my account" to use that bond to change my name. But got it done!

Now not sure how to get onto my alternate accounts since I logged them all out of the Jagex Launcher. :( ((
I am what I am! Acknowledging this is the beginning; and my growth is yet to end!
II Cor. 5:7 "We walk by faith! Not by sight!"

31-May-2023 16:03:16

Applejuiceaj
Nov
fmod Member
2011

Applejuiceaj

Forum Moderator Posts: 44,944 Sapphire Posts by user Forum Profile RuneMetrics Profile
jodie said :
Now not sure how to get onto my alternate accounts since I logged them all out of the Jagex Launcher. :( ((


Log into your Jagex Account on the website and visit the Jagex Account settings page. At the top of that page should be a heading that says 'Characters'. Click that and you'll be brought to a page similar to this:



From here, you will want to click the "Import Existing" button, and then choose to "Import a different character." You should then be prompted to enter the RuneScape account details to your alt, enter those and the account will be imported into your Jagex Account. Repeat that process for all other alts that you wish to import.

Once import is completed, fully exit out of the Jagex Launcher and restart it. All of your imported characters should now be available for play, all under one login.

31-May-2023 16:34:24

jodie
May Member 2018

jodie

Posts: 2,630 Adamant Posts by user Forum Profile RuneMetrics Profile
Thank you. I did find that page and, which clicking the hyperlink about existing characters, the login window did come up. I did nothing with it as my trust level at this point in myself is a bit low; and I don't want to have to go thru all I did recently with my main account for each of my alternates. :(

Guess I'll add "one" of my alternates and find out if I've messed it up before doing another.
I am what I am! Acknowledging this is the beginning; and my growth is yet to end!
II Cor. 5:7 "We walk by faith! Not by sight!"

31-May-2023 19:31:43

jodie
May Member 2018

jodie

Posts: 2,630 Adamant Posts by user Forum Profile RuneMetrics Profile
A new situation occurred: Now when coming to these forums (or even this website) and clicking the "login" a little window shows up with my main account's name "jodie" in it to "choose". No other name at this time. After choosing that name I am automatically logged into this site without having to put any information into a login window nor obtain any "code" to complete the login. This is a bit disturbing since for over 20 yrs I've been having to put in username and password each time I want to enter forums and/or game. Hopefully my nerves will settle some now and this RS will go more smoothly for me in the future.
I am what I am! Acknowledging this is the beginning; and my growth is yet to end!
II Cor. 5:7 "We walk by faith! Not by sight!"

31-May-2023 19:35:51

YtHaar-Mej
Dec Member 2005

YtHaar-Mej

Posts: 24,800 Opal Posts by user Forum Profile RuneMetrics Profile
jodie said :
Thank you. I did find that page and, which clicking the hyperlink about existing characters, the login window did come up. I did nothing with it as my trust level at this point in myself is a bit low; and I don't want to have to go thru all I did recently with my main account for each of my alternates. :(


The login window is that you have to log into the alt to verify you own it, and then it's added to the Jagex Account. Perfectly normal thing.

It will then appear in the pop up that you mentioned in the next post.

That popup is what you use on the website to select which character profile to load. It automatically logs you in to the website because you're already signed in.

You sign into the Account, and then select the character to proceed with. It can also remember your session a bit longer, so you don't have to sign in as often. You can always hit the logout button at the end of each browsing session if concerned about leaving it active.
Can I turn in a paper without citing all sources?
"No."[1]
1. William Shakespeare, Hamlet , Act III, Scene 1, line 96.

31-May-2023 20:42:21

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