I am very sorry that the account is now locked.
The only way to get past this now is to succeed at a recovery as the recovery will unlock the account.
You have to put a new email (preferably Gmail) in the top boxes of the recovery form but mention your existing email in the 'Other Comments' part of the form.
Keep a record of the information you are submitting each time.
If the recovery fails, take note of the reasons for the deny and use that information to tweak your information a bit on your next attempt.
Sending the recovery from the creation address is excellent!
Tell them you are sending the recovery from the creation address in 'Other Comments'.
You don't get much space in 'Other Comments' so you have to use it wisely.
Supplying 12-15 dates when you bought membership is too much information.
The most important transactions are the earliest .
If the account is really old, recent purchase information has little value.
Only mention purchases you made while you were playing the account at its creation address and only mention 2-3 of the earliest. You might not have transaction IDs for the earliest purchases but you can say who purchased and what payment method was used.
How long does it take to receive the deny reply?
If it is taking at least 15 minutes you should be encouraged that the recovery has passed the auto-reject stage and has moved on to a JMod to be checked.
Try to put information in all the boxes. Try not to leave boxes empty.
Think about the early days of your account. Ask your family if they can help remember when you started playing.
It is most unusual that Jagex have locked the account. They only do this if they are certain a hijacker is trying to get access.
If you have space in 'Other Comments' tell them your email wasn't receiving the automated Jagex emails and you initially just wanted to change the password.
The only way to get past this now is to succeed at a recovery as the recovery will unlock the account.
You have to put a new email (preferably Gmail) in the top boxes of the recovery form but mention your existing email in the 'Other Comments' part of the form.
Keep a record of the information you are submitting each time.
If the recovery fails, take note of the reasons for the deny and use that information to tweak your information a bit on your next attempt.
Sending the recovery from the creation address is excellent!
Tell them you are sending the recovery from the creation address in 'Other Comments'.
You don't get much space in 'Other Comments' so you have to use it wisely.
Supplying 12-15 dates when you bought membership is too much information.
The most important transactions are the earliest .
If the account is really old, recent purchase information has little value.
Only mention purchases you made while you were playing the account at its creation address and only mention 2-3 of the earliest. You might not have transaction IDs for the earliest purchases but you can say who purchased and what payment method was used.
How long does it take to receive the deny reply?
If it is taking at least 15 minutes you should be encouraged that the recovery has passed the auto-reject stage and has moved on to a JMod to be checked.
Try to put information in all the boxes. Try not to leave boxes empty.
Think about the early days of your account. Ask your family if they can help remember when you started playing.
It is most unusual that Jagex have locked the account. They only do this if they are certain a hijacker is trying to get access.
If you have space in 'Other Comments' tell them your email wasn't receiving the automated Jagex emails and you initially just wanted to change the password.
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Information about Moderators and Community Helpers
14-Jan-2024 06:31:17
