RuneScape Forum Archive | Account Recovery denied

Dazed 4Days

Posts: 13 Bronze Posts by user Forum Profile RuneMetrics Profile

Hi Malua

,

I would say about 65% of all playtime was through a VPN :/ this was after moving.
The other 35% however were when I created the account.
(This actually is not true i just checked again. The vast majority of playtime was before moving! I just didn't cancel my membership.)
I have all payment info for both of these stages

Thank you for flagging the account. I am not looking for a shortcut here I am just looking for directions. I hope the other user just stopped replying in here once he figured his network situation out and his request was successful

28-Feb-2023 08:11:28 - Last edited on 28-Feb-2023 11:45:53 by Dazed 4Days

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile

Creating an account, after that moving, after that hide behind a VPN, are not the best ways to convince Jagex/JMods that all is good and well.
There are too many variables in your feedback that does not grant any easy solution.

28-Feb-2023 10:48:38

Dazed 4Days

Posts: 13 Bronze Posts by user Forum Profile RuneMetrics Profile

Hi 2_Tron,

I absolutely get your point thats why I am not surprised that its been more than 20 requests.
~~Do you know wether Jagex knows my ISP regardless of the VPN?~~
Because if location can’t be confirmed, at least Date, ~~ISP~~ and payment info is accurate and detailed for that period.

I wish mobile authenticator was a part of this process.

I updated my previous post,, in my actual Requests I have not made inaccurate statements like this.

28-Feb-2023 11:16:13 - Last edited on 28-Feb-2023 11:50:23 by Dazed 4Days

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile

You have a habit recovering from the outside-in, instead of what regular players who have an account recovery-issue, instead of others that are recovering from the inside-out.

- If you want to do said recovery as successful as possible you provide the necessary details in telegram-style.
'

Cut the crap and stories, do not start to argue or make statements, certainly avoid bringing up other cases that do not have anything to do with yours case. All cases are individual cases not having the same issues, always being unique single cases.

'

- Read what Jagex/JMods are asking for and answer those questions spot on, do not think but make sure you have answered said question.

- Do not 'overcompensate' and start answering to details Jagex/JMods haven't asked you to answer.
'

Starting to make an recovery based upon what others do write about their recovery-experience might ruin your own recovery or make it totally impossible to even finish it to a good end.

'

- Making a recovery more successful is an open connection with Jagex/JMods as long as the recovery lasts so details are clear, information transfered without obstacles. So no VPN's or other 'walls'.
'

The more walls you put between you and Jagex/JMods the more hurdles to take, Jagex/JMods ending your recovery for you making it unable for you to proceed.

'

- Making pictures/videos Jagex/JMods do not need to see that, as they have better ways to monitor what happened, even into relation with other accounts involved. Jagex/JMods use less data to view your issue into painstaking detail.

- Although it is fine that you have friends, please do not let friends being involved too much as emotions can quickly go rampant certainly when it might end in a debate/discussion, Jagex/JMods will withdraw from said situation as it will not do a recovery any good.

28-Feb-2023 13:45:01

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile

You have a habit recovering from the outside-in, instead of what regular players who have an account recovery-issue, instead of others that are recovering from the inside-out.

'

You are overcompensating the whole issue where it gives the impression as you are seeking for the 'perfect recovery' that would solve every recovery in one blow. A sort of template.

'

All recoveries are private recoveries, not one the same as the other. Thus there's no template to be found for the perfect recovery.

28-Feb-2023 13:48:33

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile

Dazed 4Days said :
... My questions:

1.)I have since moved again, same country, making it unfeasible to submit the request from any previous locations.
I could however remotely access a computer at the location of creation and submit it that way. This would happen on a trustworthy device I have not used before . Would this help strengthen the request?
2.)My next request will focus on associated acc's/display names can I stop including all the Billing info?
3.)I can offer much earlier information about other accounts of mine, that have a clear link to the one I'm trying to recover. Can I use this information to my advantage?

...

1.)I have since moved again, same country, making it unfeasible to submit the request from any previous locations.
I could however remotely access a computer at the location of creation and submit it that way. This would happen on a trustworthy device I have not used before . Would this help strengthen the request?

This is not an open connection with Jagex/JMods, nobody knows who is accessing that computer at the location of creation, using a device that is unknown to RuneScape even makes it worse.
Making an open connection from your location of creation, recovery done on a computer known to RuneScape, recovery done on computer of account-creation, makes recoveries more viable/successful.

2.)My next request will focus on associated acc's/display names can I stop including all the Billing info?

Stick to questions asked and answer them spot on.

3.)I can offer much earlier information about other accounts of mine, that have a clear link to the one I'm trying to recover. Can I use this information to my advantage?

Stick to questions asked and answer them spot on. Anything else might backfire making things worse. If Jagex/JMods do wanna know, they will ask so.

28-Feb-2023 14:20:26

Dazed 4Days

Posts: 13 Bronze Posts by user Forum Profile RuneMetrics Profile

2_Tron said :

1.)I have since moved again, same country, making it unfeasible to submit the request from any previous locations.
I could however remotely access a computer at the location of creation and submit it that way. This would happen on a trustworthy device I have not used before . Would this help strengthen the request?

This is not an open connection with Jagex/JMods, nobody knows who is accessing that computer at the location of creation, using a device that is unknown to RuneScape even makes it worse.
Making an open connection from your location of creation, recovery done on a computer known to RuneScape, recovery done on computer of account-creation, makes recoveries more viable/successful.

2.)
Stick to questions asked and answer them spot on.

1.) I have logged in on an associated account on that PC now maybe this will help. In any other event sending the request from the right machine on the right network will present a great obstacle, I hope it won't come down to that.

2.)
When you created the account (MM/JJJJ) - answered in the fill-in form
If you have moved (from where to where) - I will answer this with no extra information
In which country you created the account - answered in the fill-in form
What was your ISP at creation and now - I will answer this with no extra information
Any additional information you can not enter elsewhere (e.g. Transactions ID's)

"Please provide further early payment information" - I will include all of the earliest Payments I can fit with their ID, Method, Billing Name, Post Code (I was specifically asked for the last 2)

They give me three examples Credit Card, PayBySMS, and PayByCash neither of which I have used on the account, I will however follow what information they mention they need.

28-Feb-2023 15:19:04 - Last edited on 28-Feb-2023 15:37:28 by Dazed 4Days

Mrs Ana

Posts: 9,010 Rune Posts by user Forum Profile RuneMetrics Profile

Hey again, Dazed 4Days.

Your best bet now would be to wait for an answer to Malua's escalation of your concern. As mentioned, it doesn't mean that you will get a shortcut through the recovery system, but the Jagex Moderator in question may be able to point you in the right direction. If I were you, I'd wait for that to avoid any further confusions and displeasures with the current state of your account recovery process

.

28-Feb-2023 16:54:43

Dazed 4Days

Posts: 13 Bronze Posts by user Forum Profile RuneMetrics Profile

Hi Mrs Ana,

Good call I will now stop sending any more recovery requests until I hear back from Malua.
I probably over submitted already and I can see how that could be counterproductive or suspicious...

Thank you for all of your support I will definitely try to make it up to you three should I be let back into the game

28-Feb-2023 18:16:49

Mrs Ana

Posts: 9,010 Rune Posts by user Forum Profile RuneMetrics Profile

Hey!

Yea, just wait it out to see what feedback they return

.

28-Feb-2023 18:30:50

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Account Recovery denied