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sarfernab123

sarfernab123

Posts: 16 Bronze Posts by user Forum Profile RuneMetrics Profile
“It's important to mention that whenever a ban is added to an account, you are not necessarily banned for the actions being carried out at that specific time. The actions could have been committed a few weeks prior to the ban wave and you just happened to have been doing that at the time the account is disconnected from the game with a ban. Macroing and/or use of bots bans are carried out in waves to ensure that 1) they are as accurate as they can be after investigating the accounts and/or hotspots in question and 2) Jagex removes as many guilty accounts as possible.”

“Note: these bans are issued at a random time interval after the macroing is detected to protect the macroing detection systems. It is very possible to get a macroing ban on a day you didn’t play or during a moment that you’re not using the detected macro”

My reply:

It is impossible that the actions resulting in the ban could have happened weeks before the ban wave, as my account has not been logged in years, and I have got back into the game just only about 2 weeks ago.
Hence, my ban has to be as a result of a “macro detection” within these 2 weeks.
Which I reiterate, I was afk skilling at Great Exchange, using Jagex Launcher / OSRS official iOs app, and not using any third part software at all.
Hence, I am puzzled what was detected, as I was using all the official apps / no third party software.

Thanks for your replies though and your attempt to help.
I know full well that Jmods can ignore this thread and they are not obligated to respond to this, given that this is on the forum.
As mentioned, I am hoping someone who managed to life an innocent ban, could give me suggestions (as you rightfully stated what is the most others can do for me).

21-Mar-2023 16:07:00 - Last edited on 21-Mar-2023 16:12:05 by sarfernab123

sarfernab123

sarfernab123

Posts: 16 Bronze Posts by user Forum Profile RuneMetrics Profile
Mrs Ana said :
Right and that's why I said "a few weeks" prior to the ban. I'm actually agreeing with you.

Just to be absolutely clear.
There were no activities “a few weeks” prior to the ban.
The account has been inactive for years.

Hope I am understanding you correctly.

21-Mar-2023 16:13:42 - Last edited on 21-Mar-2023 16:14:03 by sarfernab123

Mrs Ana

Mrs Ana

Posts: 9,010 Rune Posts by user Forum Profile RuneMetrics Profile
I'm not explicitly saying that you had any activities prior to the ban in question. I am stating that whenever an account is banned, it isn't necessarily for the actions being carried out at the time of the ban, i.e., like cooking, in your case. Then I said it could have been for actions prior to the ban in question and this is usually a few weeks prior.

In that same topic, there is a possibility that the account in question may have been hijacked and the hijacker may have used a macro and/or bot. That's the main reason why you are advised to check the security settings of your device, account and registered email address to ensure that they are protected. If this is the case, Jagex must find conclusive evidence that a third-party had access to said account in order to remove the ban.

All in all, I suggest that you try to reach out to either of the Jagex Moderator that I mentioned before by heading to Twitter. They may (or may not be) the last option that you currently possess.

21-Mar-2023 16:25:19

sarfernab123

sarfernab123

Posts: 16 Bronze Posts by user Forum Profile RuneMetrics Profile
Mrs Ana said :
I'm not explicitly saying that you had any activities prior to the ban in question. I am stating that whenever an account is banned, it isn't necessarily for the actions being carried out at the time of the ban, i.e., like cooking, in your case. Then I said it could have been for actions prior to the ban in question and this is usually a few weeks prior.

In that same topic, there is a possibility that the account in question may have been hijacked and the hijacker may have used a macro and/or bot. That's the main reason why you are advised to check the security settings of your device, account and registered email address to ensure that they are protected. If this is the case, Jagex must find conclusive evidence that a third-party had access to said account in order to remove the ban.

All in all, I suggest that you try to reach out to either of the Jagex Moderator that I mentioned before by heading to Twitter. They may (or may not be) the last option that you currently possess.

Alright, I accept your points.
Just that, with all due respect, it is irrelevant to my case, as my account has been inactive for years as mentioned.

I have created a twitter account and given it a try, fingers crossed.
(Much thanks for your suggestion)

I also understand that sadly, there are real cheaters, that are trying to ride on this wave to remove their ban, making it harder for the mods to differentiate the genuine players being falsely banned.

Nonetheless, its extremely sad that being falsely ban is quite a common occurrence, and is happening to many old time players like myself coming back to “relive” our childhood.
Its almost like its being erased away.

I’m trying my best to be cool and calm about this despite being unfairly treated but I hope others can empathise how sad it is to be coming back to our childhood game just to be falsely banned.

Wish me luck :/

21-Mar-2023 16:32:59

sarfernab123

sarfernab123

Posts: 16 Bronze Posts by user Forum Profile RuneMetrics Profile
Mrs Ana said :
IF and WHEN you get a response, please keep us updated as that may (or may not) help us with similar situations in the future. Thanks.

Yes definitely, hence the title of my thread.
Sadly, I hope that the reason there isn’t already any updated case where a false banned person shares how he got it lifted is because these individuals chose not to share for whatever reason, as the otherwise would mean that majority of false bans goes unanswered, and players are forced to swallow being banned innocently.

From my further research, I’ve realised something which I’d like to update.
I’ve realised that most posts (be it on forums/external threads) about false bans, are usually cases where they used osrs mobile too.

Hence, my guess, is that these false bans are happening due to playing using phone / tablet on osrs mobile. The osrs mobile may hence trigger the macro bot, despite the player not actually using any macro / bot.
On the app store, there are reviews stating that false bans happened as a result of using the app.

I recalled during my last two weeks of gameplay on the osrs app, there was an instance when my character moved on its own, midway while I was cooking lobsters.
I never thought much of it as it never happened again.
I can only now guess that this is one of the likely reason for a “macro” being detected
To put it bluntly, osrs mobile app is the culprit.

Now before I am blamed for using osrs mobile app / any third party app, I would like to be clear, that I was using the OFFICIAL OSRS MOBILE APP BY JAGEX and NOT ANY THIRD PARTY APP TO INTERACT WITH THE GAME AT ALL.

I am hoping that if a mod does review my case again, he could dig deeper to see if it is possible to track when the macro was detected, I was on my ipad, in proving my innocence.
If I am proven innocent, I hope it justifies lifting my false ban.

I’ve shared the above with both mods on twitter.

22-Mar-2023 06:53:24

sarfernab123

sarfernab123

Posts: 16 Bronze Posts by user Forum Profile RuneMetrics Profile
Update: Tried twitter and reddit, didn't work.

Found this on account ban [info].
My account was banned by mistake/there was no offence committed at all!
All bans get a follow up check within 24-48 hours after the ban has been placed.
The follow up check is done by a second JMod, just to check that the previous JMod made the right call.
If the account has been banned by mistake, it will be picked up at this point and the ban removed (no appeal necessary).
If you find your account remains banned beyond the 48 hour mark, it means there was no mistake, an offence was committed on your account.

The reality is, behind this politically correct answer, if you didn't cheat, but if they say you cheated, you cheated.
There are numerous false ban accounts that go unanswered.

However, the reality also is, that there are many cheaters out there, claiming that they are falsely banned, making it hard for the innocent falsely banned players to prove their innocence

Only jagex themselves can look into your case, and whether they do a thorough job or not, remains in question, as evidence are often in the form of "mod comments".

Lastly, unless you are a streamer, it is highly unlikely for your case to be reivewed as there are hundreds of other false ban cases, and they can't attend to all.

I also realised that the only approved clients as posted in the "macroing & rwt bans [info]" post, are the official Jagex clients, Runelite, HDOS and OSBuddy.
Assuming "official jagex clients" refers to only the official jagex launcher, the osrs mobile app is unsafe to use. (I can't prove this, I can only deduce based on how I got falsely banned)

If you have been false banned, 99% chance is you will stay banned.
You can try twitter and reddit like I did.
It remains in question if mods thoroughly reviewed their ban, as my appeal was denied with 12 hours of being banned. Hard to believe 3 mods thoroughly reviewed my ban within half a day.
All I have is "mod comments", saying I cheated.

29-Mar-2023 16:38:08 - Last edited on 29-Mar-2023 16:39:47 by sarfernab123

Weeemart
Jan Member 2023

Weeemart

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
Same thing happened to me with my main account. Permanently banned for macroing major. Played on and off since 2007. Stopped playing for a few years tried to log into my account to find the ban which was apparently from 2021 when I wasn't even actively playing the game. My password email etc were all the same so I wasn't hacked yet they have undeniable proof I was macroing. Appeal denied and no further means of customer support. Last time I played was I was also using the mobile app. Never used runelite or any 3rd party client only the official jagex app and the mobile app.

31-Mar-2023 15:07:46

sarfernab123

sarfernab123

Posts: 16 Bronze Posts by user Forum Profile RuneMetrics Profile
Weeemart said :
Same thing happened to me with my main account. Permanently banned for macroing major. Played on and off since 2007. Stopped playing for a few years tried to log into my account to find the ban which was apparently from 2021 when I wasn't even actively playing the game. My password email etc were all the same so I wasn't hacked yet they have undeniable proof I was macroing. Appeal denied and no further means of customer support. Last time I played was I was also using the mobile app. Never used runelite or any 3rd party client only the official jagex app and the mobile app.

Thank you Weeemart for your contribution.
(Mod, I approve of his/her contribution and he is not hijacking, please do not delete his reply)

We need more to speak up and hopefully, Jagex invests time and effort to right these false bans.
I’ve made friends with another player who got false banned too, and he mentioned he wasn’t using the app. So right now I’m just really paranoid, everytime I play, I gotta type something hopefully that proves I’m not a bot…

The sad thing is, I asked him, why does he still play?
To which he had the same answer as me, “love for the game”
This game is our childhood man…

31-Mar-2023 16:15:06 - Last edited on 31-Mar-2023 16:16:17 by sarfernab123

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