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2_Tron said :
-Snip- Believe it or not, sometimes it's better to simply recover the RuneScape account in question rather than trying to recover a Hotmail account. It has been proven to give players a lot of trouble, which is the reason why they simply go straight to trying to recover their RuneScape account. On that same note, if they are successful, they are advised to use a GMail account for the new registered email address as those have shown us the least amount of issues throughout the years and it's definitely easier to recover a GMail account .

02-Feb-2023 16:49:42

BlackXMoney said :
This last appeal took roughly 39 hours (Entered it on Monday 31-01 evening, got a reply on Wednesday 01-02 around 13:00. That's a very good and encouraging sign. This means that you are providing correct information, but it isn't enough proof to show them that you are the account's owner. You gotta keep trying. You ought to polish some of the details that you are entering. Reading the Account recovery denied Support page may give you some insight on what they are looking for.

Always remember...

• Try not to use a VPN when recovering an account. VPNs make it harder for Jagex to create a digital print of the account, something that's very useful to them and to the player when such player is trying to recover an account;
• You must try to recover the account in question from the location that you created the account on or the location that you play the most on. This will show Jagex more proof that you are indeed the account's owner;
• The earlier the information that you enter, the better. This is because it will allow Jagex to see that you indeed know the earliest details on the account. Most recent details may not be useful;
• Try to put the ISP that was used when you created the account. If it's still the same, then say so. This will help you tremendously;
• As mentioned before, try to name ANY display names of OTHER accounts that you may already own, even if you don't play on them that often. As Malua said, this allows Jagex to cross-reference ownership links among those accounts;
• Billing information usually means the earliest details that you may have from the account in question;
• You should mention the original display name of the account, ONLY if the account in question has an email as a login.

Keep trying. Don't give up and read those deny emails sent to you. They are informative .

02-Feb-2023 16:59:20

05-Feb-2023 14:07:52

06-Feb-2023 10:37:31

Malua said :
Thread resolved.
Please make sure you keep on top of all the recommended security.
Jagex have a very good page of instructions: Security tips

I'm sorry, I don't know what you mean by resolved. I still haven't received contact from a Jagex, the registered e-mail hasn't changed and the authenticator is still enabled preventing me from playing on the account. What exactly does resolved mean in this context?

07-Feb-2023 11:18:52

07-Feb-2023 12:33:41

Malua said :
My apologies, I was given the impression that things were sorted.
Have you received a recovery reply in the past few hours?
If you haven't received a recovery reply within the past few hours, send in a new one.

I have received no communication from Jagex except for the denied requests, the latest I received a few minutes ago
How did you get the impression that things were sorted? I asked you to please escalate the matter.
I'm 95% confident that all the information I'm providing is correct. (I still have access to the bank statements, checked old notes on my pc) I just need to know on what grounds these requests keep getting denied because the response I get (posted earlier in this thread) doesn't help.

Thank you for your continuous help by the way, I don't want to be ungrateful, I'd just very much like to play on my account again.

07-Feb-2023 14:29:25 - Last edited on 07-Feb-2023 14:30:43 by BlackXMoney