Forums
LOST EMAIL
Quick find code: 408-409-702-66292358
Hey again, Ghully21.
How long does it take for you to get a response back? Is it instant (within minutes) or does it take an hour or more? Knowing this piece of information would let us know how far along you are in the process of recovering your account.
Reading the Account recovery denied Support page may give you some insight on what they are looking for.
Always remember...
• Try not to use a VPN when recovering an account. VPNs make it harder for Jagex to create a digital print of the account, something that's very useful to them and to the player when such player is trying to recover an account;
• You must try to recover the account in question from the location that you created the account on or the location that you play the most on. This will show Jagex more proof that you are indeed the account's owner;
• The earlier the information that you enter, the better. This is because it will allow Jagex to see that you indeed know the earliest details on the account. Most recent details may not be useful;
• Try to put the ISP that was used when you created the account. If it's still the same, then say so. This will help you tremendously;
• Try to name ANY display names of OTHER accounts that you may already own, even if you don't play on them that often. This allows Jagex to cross-reference ownership links among those accounts;
• Billing information usually means the earliest details that you may have from the account in question;
• You should mention the original display name of the account, ONLY if the account in question has an email as a login.
Keep trying. Don't give up and read those deny emails sent to you. They are informative
.
How long does it take for you to get a response back? Is it instant (within minutes) or does it take an hour or more? Knowing this piece of information would let us know how far along you are in the process of recovering your account.
Reading the Account recovery denied Support page may give you some insight on what they are looking for.
Always remember...
• Try not to use a VPN when recovering an account. VPNs make it harder for Jagex to create a digital print of the account, something that's very useful to them and to the player when such player is trying to recover an account;
• You must try to recover the account in question from the location that you created the account on or the location that you play the most on. This will show Jagex more proof that you are indeed the account's owner;
• The earlier the information that you enter, the better. This is because it will allow Jagex to see that you indeed know the earliest details on the account. Most recent details may not be useful;
• Try to put the ISP that was used when you created the account. If it's still the same, then say so. This will help you tremendously;
• Try to name ANY display names of OTHER accounts that you may already own, even if you don't play on them that often. This allows Jagex to cross-reference ownership links among those accounts;
• Billing information usually means the earliest details that you may have from the account in question;
• You should mention the original display name of the account, ONLY if the account in question has an email as a login.
Keep trying. Don't give up and read those deny emails sent to you. They are informative
.
29-Dec-2023 15:22:22
Quick find code: 408-409-702-66292358 Back to Top