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Tenebri
Jan Member 2015

Tenebri

Posts: 39,201 Sapphire Posts by user Forum Profile RuneMetrics Profile
Original message details are unavailable.
I understand your thoughts, but also, if the purchase is in my name, in my email, on my credit card, why can't I know which account I put the member codes in?

well you are asking the community in the forums

this is not the place to ask for that.

to me they shouldnt as this is an account security issue. and they would never give out that information

im also confused as to how you do not know which account its on

but we are now going in circles. i cant help you unfortunately as honestly i have no idea what is going on. it seems very bizarre
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27-Nov-2023 17:07:04

Tren
May
fmod Member
2003

Tren

Forum Moderator Posts: 92,614 Emerald Posts by user Forum Profile RuneMetrics Profile
As you are looking for help with an account recovery, this thread has been moved to the Community Led Account Help Forum for best results.

What "pin" are you looking for?

If it's a "pin" attached to your pagseguro account, Jagex is unlikely to have that information.

If you mean your in-game "Bank PIN", that is not needed for an account recovery.

If your membership purchases were recent, you may be able to match up the information (date, time, transaction ID#) in your RS inbox confirmations with the information on your pagseguro statements, to determine with transaction was for which account.
~Tren

Forum issues? ---> See Forum Help
Account issues? ---> See Account Help

27-Nov-2023 18:14:33

2_Tron

2_Tron

Posts: 22,969 Opal Posts by user Forum Profile RuneMetrics Profile
Prudente said :
I bought some members through pagseguro,and I have different accounts that I bought members from, and I need the right pin to be able to recover my account, but as I don't know which pin belongs to each account so it's very difficult, can support provide this information?
"of course I have all the data" a 'bank-pin' is information nobody has but only the creator/owner of said account.

27-Nov-2023 21:10:39

Archaeox
Dec Member 2011

Archaeox

Posts: 53,408 Emerald Posts by user Forum Profile RuneMetrics Profile
Prudente said :
I bought some members through pagseguro,and I have different accounts that I bought members from, and I need the right pin to be able to recover my account, but as I don't know which pin belongs to each account so it's very difficult, can support provide this information?
"of course I have all the data"

Jagex Customer Support will not provide you with any details about an account that they do not KNOW is yours. After all, your account has been stolen once already.
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27-Nov-2023 22:16:18

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