Forums
Need Advice
Quick find code: 408-409-689-66283774
Original message details are unavailable.
[...]I am absolutely not liable for this offence[...] With all due respect, you actually are responsible for it: Per the Terms & Conditions:
" You agree to keep your password safe at all times and not to disclose it to any other person. You are fully responsible for all activities on your Account (including the activities of all persons who use your password to gain access to your Account or who use the device on which the Jagex Product or related software is installed and/or downloaded) and for complying with any licences granted in these Terms and for any software . "
Source:
===
Whenever you are banned, those bans are checked by two distinct Jagex Moderators within the first 48 hours (See Banned Account [Info] as mentioned above). If the ban remained, then the second J-Mod agreed with the first. When you send in an appeal, you are asking a third and a different J-Mod from the first two to find something that the first two J-Mods couldn't find. I'm not saying that they do not make mistakes, but if your ban remained after the appeal, they are pretty confident that their findings are correct.
Jagex needs conclusive evidence that someone else was indeed in control of the account at the time of the rule-breaking occurrence. If it isn't crystal clear, then the owner of the account is responsible for the actions committed, as stated in the Terms & Conditions quoted above.
I know it isn't what you wanted to hear, but lamentably, you are conversing with members of the community here and not Jagex. The Forums aren't meant and shouldn't be used for appealing bans, specially those bans that have already been looked at. I'm sorry.
[...]I am absolutely not liable for this offence[...] With all due respect, you actually are responsible for it: Per the Terms & Conditions:
" You agree to keep your password safe at all times and not to disclose it to any other person. You are fully responsible for all activities on your Account (including the activities of all persons who use your password to gain access to your Account or who use the device on which the Jagex Product or related software is installed and/or downloaded) and for complying with any licences granted in these Terms and for any software . "
Source:
https://www.jagex.com/en-GB/terms
===
Whenever you are banned, those bans are checked by two distinct Jagex Moderators within the first 48 hours (See Banned Account [Info] as mentioned above). If the ban remained, then the second J-Mod agreed with the first. When you send in an appeal, you are asking a third and a different J-Mod from the first two to find something that the first two J-Mods couldn't find. I'm not saying that they do not make mistakes, but if your ban remained after the appeal, they are pretty confident that their findings are correct.
Jagex needs conclusive evidence that someone else was indeed in control of the account at the time of the rule-breaking occurrence. If it isn't crystal clear, then the owner of the account is responsible for the actions committed, as stated in the Terms & Conditions quoted above.
I know it isn't what you wanted to hear, but lamentably, you are conversing with members of the community here and not Jagex. The Forums aren't meant and shouldn't be used for appealing bans, specially those bans that have already been looked at. I'm sorry.
19-Jul-2023 21:51:27 - Last edited on 19-Jul-2023 21:52:46 by Mrs Ana
Mr swellhead, it sounds to me like your email was insecure.
Why do I think that? Your Authenticator wasn't working.
The account had an Auth but not your Auth. The hijacker had disabled your Auth and set up their own.
Access to the registered email is required to make changes to Authenticator so, I believe the hijacker had/has access to your email.
I recommend you review the security of your email urgently.
Change its password and set up a 2-step verification on it.
Did you change your account password after the hijack last September?
Did the hijacker change the password when you returned to the account recently?
You don't mention anything about the password.
Jagex has introduced a new account system: Jagex Account
This is quite recent (too recent for your hijacks) but it drags RuneScape account security firmly up into the 2020's.
If you upgrade your accounts into a Jagex Account, you get an email every time a login is recorded, something that might have been useful to you. You also get the opportunity to set a new login, which wasn't possible with the old account system. Setting a new registered email under the old system did not change the login, it only changed the contact email.
I am sorry your ban appeal was denied. Jagex has to see clear evidence that the account was hijacked at the time of the offence and your hijacker must have been able to mask their activity and make it appear that you were in control (not going to get into a discussion about how that could happen
)
Hijackers can cause a lot of damage to a stolen account. They can damage it so much, it becomes unplayable.
Account security has always been our own responsibility but Jagex introducing the Jagex Accounts system has taken a great step forward in helping us to set up and maintain a secure account, even if we become inactive for a lengthy period.
Why do I think that? Your Authenticator wasn't working.
The account had an Auth but not your Auth. The hijacker had disabled your Auth and set up their own.
Access to the registered email is required to make changes to Authenticator so, I believe the hijacker had/has access to your email.
I recommend you review the security of your email urgently.
Change its password and set up a 2-step verification on it.
Did you change your account password after the hijack last September?
Did the hijacker change the password when you returned to the account recently?
You don't mention anything about the password.
Jagex has introduced a new account system: Jagex Account
This is quite recent (too recent for your hijacks) but it drags RuneScape account security firmly up into the 2020's.
If you upgrade your accounts into a Jagex Account, you get an email every time a login is recorded, something that might have been useful to you. You also get the opportunity to set a new login, which wasn't possible with the old account system. Setting a new registered email under the old system did not change the login, it only changed the contact email.
I am sorry your ban appeal was denied. Jagex has to see clear evidence that the account was hijacked at the time of the offence and your hijacker must have been able to mask their activity and make it appear that you were in control (not going to get into a discussion about how that could happen
)
Hijackers can cause a lot of damage to a stolen account. They can damage it so much, it becomes unplayable.
Account security has always been our own responsibility but Jagex introducing the Jagex Accounts system has taken a great step forward in helping us to set up and maintain a secure account, even if we become inactive for a lengthy period.
Forum Community Helper -
Information about Moderators and Community Helpers
20-Jul-2023 00:59:39
Quick find code: 408-409-689-66283774 Back to Top