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Can a J-Mod please help!

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Tren
May
fmod Member
2003

Tren

Forum Moderator Posts: 92,614 Emerald Posts by user Forum Profile RuneMetrics Profile
2_Tron said :
@Applejuiceaj, so about what kind of advice are you talking, as it seems that you know more and have better advice.
The advice you gave was to give up. The better advice, as given by Mrs Ana and confirmed by Applejuiceaj, is to strengthen the recovery request with additional information.

2_Tron said :
They have no RuneScape Authenticator and have no registered email address. They do have Authenticator in place, but it's on a phone that no longer works. And they do have a registered email address, but that email account is no longer accessible, and therefore they are unable to remove the Authenticator to put it on a new phone.

2_Tron said :
If you only know the accounts' current password ...
They never said that they "only" know the current password for making the account recovery. What they said was that the password is not the reason they cannot access the account. When attempting to log in, they pass the password part, but because they no longer have the phone with the Authenticator app, they cannot access the account. "I know the current password and always get stuck on the 2fa part"
~Tren

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17-Mar-2023 21:58:29

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17-Mar-2023 23:12:22

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