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Received a False Ban

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2_Tron

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile
Taken from the '
Terms & Conditions
' ...

We are under no obligation to actively monitor and/or moderate User Content. We do however undertake very limited monitoring detailed below.

Anti-Cheat Technologies


We may use anti-cheat technologies in relation to the Jagex Products. When you connect online to a game server, these technologies may activate and monitor your game play, the files on your computer associated with the Jagex Product or that otherwise access our servers, and your computer's memory, purely for the purposes of detecting and preventing cheating.

If any of these anti-cheat technologies detect cheating, we may collect relevant information necessary for our investigation and enforcement purposes, including your Account name, details about the unauthorized third party program and the Jagex Product files modification detected, and the time and date it was detected. We also may terminate these Terms, your access to the Jagex Products, and your Jagex Account if we determine you have been cheating.


The day a player receives a ban/mute ...

The moment you, a player, do receive a ban/mute Jagex/JMods ended an investigation that was tight connected to one of your account(s) with a conclusive end-result that action is justified based upon the evidence found on your account(s).
How long that investigation did take place, Jagex/JMods do not elaborate, at leats it did take place prior to the band/mute.

If players do suspect that any 'software/hardware' they are making use of somehow does create an advantage of some kind, compared to standard game situations, players themselves need to investigate such situation if it isn't breaking any rules in '
Rules of RuneScape
' AND '
Terms & Conditions
'.
If it creates 'an unfair advantage' players need to terminate such situation to prevent them from being caught breaking the rules while playing RuneScape.

10-Dec-2023 12:30:33

Obsidian_III
Oct Member 2022

Obsidian_III

Posts: 7 Bronze Posts by user Forum Profile RuneMetrics Profile
You can quote the rules all you want because I didn't break any of them. Why would I even want to bot the game? Playing the game is pleasantly enjoyable and relaxing for me; it calms my anxiety. The account is nearly 10 years old, I have 4 lvl99s, 300m net worth and 37m in the bank. I'm not trying to win any races here (in fact I hate that lamps and stars are a thing now because I miss old school lvling when you actually respected 99s). If anything, I dread the day I hit 99 in everything because the game will lose some appeal for me. I have zero desire to bot in the game, especially when I pay for the game, I'd rather put that $100 a year into something else than pay to bot a game.

At this point, after reading everyones comments which have been helpful, it must have thought that the button presses on my touchscreen laptop was a bot as the mouse would have been jumping around in a timed manner because of my alarm.

I have since stopped using the touchscreen and have been using the touchpad only. If it's not that then I am genuinely confused because whatever it was, I want to desperately avoid it in the future. I really wish I could speak with a mod about this and ask them to re-review it in light of this :/ I have a video of my laptop showing it's a touchscreen if that's what is needed. I just want some closure on this, not some dude who is copy-pasting and (though I hate this term) 'man-splaining' rules at me :/

11-Dec-2023 13:22:58

2_Tron

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile
I did quote a piece of said '
Terms & Conditions
' to highlight that players themselves do trigger said '
Anit-Cheat Technologies
which records what you have been doing in the 'past'.

The exact timeframe when that did occur isn't communicated with players, to avoid giving hints 'when/how/through which means' Jagex/JMods gathered evidence but said '
Terms & Conditions
' does give away a lot of detail about Jagex's inner workings.

If you buy a computer 'off-the-shelf', being a standard sold computer, with standard hardware/software and nothing else added afterwards (software/hardware), little to nothing will happen to you in any way. Used through regular gameplay.

Jagex/JMods are well informed about computer configurations and as such know what they can expect when such a configuration is involved in playing RuneScape.

11-Dec-2023 14:43:44

Mrs Ana

Mrs Ana

Posts: 9,010 Rune Posts by user Forum Profile RuneMetrics Profile
Hey, Obsidian_III.

Usually, temporary bans shouldn't be appealed since your account will be back in the game before the appeal is even looked at. Temporary bans generally lasts 48 hours and ban appeals may take up to 7 days to be reviewed. I'm sure you see why it's recommended not to appeal temporary bans.

" Temporary Bans
Temporary bans usually last for 48 hours.
There is no point appealing against a temporary ban as the account is usually back in the game before the appeal can be checked.
"

Source: Banned Account [Info]


As for no evidence provided, Jagex never provides evidences as to why an account has been banned for macroing and/or use of bots. The main and most important reason is that if Jagex were to divulge these details, then rule-breakers would use that information to their advantage in order to circumvent Jagex's detection systems .

Jagex never contacts a player in-game regarding potential rule-breaking. You are only contacted, if anything, through your individual Message Centre .

Furthermore, whenever you receive a macroing and/or use of bots ban, it doesn't necessarily mean that you are being banned for the actions being committed at the specific time that the ban is added to the account . The actions could have been carried out weeks before the ban was handed down. You aren't instantly banned for your in-game activity at the precise time the ban is added. It takes time for the ban to be applied after they have determine that a bot or macro was detected on the account in question.

Just know that you are addressing regular players here on the Forums and we don't have access to your account, obviously. The only suggestion that we may say is that since it was temporary, they are giving you a second chance to stop doing whatever it was that they found on your account.

More information here: Macroing & RWT bans [Info]

13-Dec-2023 17:05:43

Mrs Ana

Mrs Ana

Posts: 9,010 Rune Posts by user Forum Profile RuneMetrics Profile
Continued here since I ran out of space above...

This is what they have in their rules:



Source:
https://www.jagex.com/en-GB/terms/rules-of-runescape


Obviously, there is no way for us regular players to see what is going on or to see the reason(s) exactly why you were temporarily banned. What we have learned throughout the years is that if you do receive a temporary ban for macroing and/or use of bots, Jagex has deemed it not serious enough to permanently ban you and instead, has decided to give you the benefit of the doubt to change your ways . It's definitely considered a second chance. Once this is exhausted, if you are caught again,
then the next ban is 100% permanent
.

A lot of players come here looking for clarification, but unfortunately, there is no way to get that here on these sub-forums. These are community-led and Jagex Moderators barely post here, and even if they did, they would most certainly not divulve the type of information that you may be looking for, for the reasons enumerated above.

Personally, I'd just double check everything that you are doing in-game after you have read the Macroing & RWT bans [Info] sticky that I shared above. I'd also take a look at the screenshot that references the macroing and/or use of bots section of the Rules of RuneScape. These two are the closest that you can get to find out what exactly may have triggered the ban.

13-Dec-2023 17:16:57 - Last edited on 13-Dec-2023 17:17:32 by Mrs Ana

Obsidian_III
Oct Member 2022

Obsidian_III

Posts: 7 Bronze Posts by user Forum Profile RuneMetrics Profile
I appreciate the response and the time it took you to write that out. I have been wracking my brains constantly over this because I know I wasn't botting so either:

a) 1 of the three computers I use had something open in the background which triggered something (extremely unlikely but seeing as one of them is my wife's computer, which I don't have 100% control over, there is a miniscule chance and I say miniscule because she doesn't game and only uses it to watch youtube and work);

b) The game was detecting my touchscreen laptop as a bot (which so far seems to be the theory that makes the most sense to me because the jumping of the mouse and the timer plus tapping in roughly the same places on the screen would look like a bot in my imagination (not a programmer so I have no idea if it's more technical than that));

c) a mod banned me under suspiscion of botting and going by what Mrs Ana wrote, being a temporary ban, they didn't review the appeal. Could be equally likely as option b but I'd like to think that that wasn't the case and that the system isn't as arbitrary as that.

In summation, my biggest issue with this whole situation is that I was handed a temporary ban and now I am on my last chance which means if anything happens, I am permenantly banned and I have zero faith in the appeal system to recover the account if that happens.

Also, just to make it clear to any future readers (in case I haven't done so already), I have never, will never and would never bot the game; it serves no purpose for me. Playing a game and enjoying the experience is why I play games, not to 'beat them' or try to max things out as quickly as possible. I believe my account stats would verify that. I am in it for the ride and I am not in any rush to get to the point where I have no more skills to train, no more quests to finish, so much money that the game loses interest etc. I can think of nothing worse.

14-Dec-2023 23:43:57

Obsidian_III
Oct Member 2022

Obsidian_III

Posts: 7 Bronze Posts by user Forum Profile RuneMetrics Profile
p.s. I read the macroing and RWT bans that you linked to (thank you for that :) ) and I can confirm 100% I did not use anything listed on there. Which is both extremely reassuring to me but also deeply confusing. But at least now, assuming that is the entire list, I didn't commit any of those in-game offences so that gives me some sort of closure :)

14-Dec-2023 23:49:08

TheHarshErik

TheHarshErik

Posts: 327 Silver Posts by user Forum Profile RuneMetrics Profile
"The game was detecting my touchscreen laptop as a bot"

What laptop do you have? make and model? Pretty sure because RS mobile exists, their anti macro software was adjusted accordingly.

I played the game on rs mobile and with a timer, but it's fine because I didn't use macro. OSRS has an entire client that hacks directly into the game and does way more than just a timer. Users get assisted by blue squares and even manipulate game ticks.. jagex is fine with that(runelite is officially allowed) as long as users don't bot(the client follows guidelines and it doesn't click for you)... so it's not the timer ok?

28-Dec-2023 22:15:59 - Last edited on 28-Dec-2023 22:26:18 by TheHarshErik

2_Tron

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile
Obsidian_III said :
p.s. I read the macroing and RWT bans that you linked to (thank you for that :) ) and I can confirm 100% I did not use anything listed on there. Which is both extremely reassuring to me but also deeply confusing. But at least now, assuming that is the entire list, I didn't commit any of those in-game offences so that gives me some sort of closure :)
That piece of information you are talking about is by now already 'outdated/incomplete' for several reasons.

1) there will be new features that players use to breach the '
Rules of RuneScape
' and/or '
Terms & Conditions
'

2) there will be new hardware/software that players purchase to breach the '
Rules of RuneScape
' and/or '
Terms & Conditions
'

3) Jagex's/JMods investigations are continuously on the move for new techniques in software/hardware that will be elaborated by a Team of JMods to see if it will brake the '
Rules of RuneScape
' and/or '
Terms & Conditions
' and how Jagex/JMods can protect their software/hardware from such breaches.

The list of '
prohibited features
' is getting longer and longer but not all information is shared for the protection of Jagex's Products and those whom make use of those products.


Do not think that list is all you need to know ...

You all forget one sentence from this page -> ... Third Party Client Guidelines ...
https://secure.runescape.com/m=news/third-party-client-guidelines?oldschool=1


-> ...
This is '
still not exhaustive
' but should give a clearer idea what is not acceptable.


Be aware this counts also for RuneScape 3.

29-Dec-2023 10:13:03

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