Let's cut the verbosity, the situation can be summed up very easily:
As your customers, we are paying for a service which, in its current state, is completely unusable with the DDos attacks. End of moral analysis.
This is a matter that needs to be treated with extreme importance and precedence immediately, else i'm afraid, you will see a lot of your loyal customers leaving very soon. All similar businesses fall perpetual victim to these kind of attacks and you are not exempt from investing the money into adequate protection from it.
21-May-2015 19:39:16