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Daddy Groob
Mar Member 2010

Daddy Groob

Posts: 47 Bronze Posts by user Forum Profile RuneMetrics Profile
I am very concerned - I have sent at least three emails to fansite support and had no reply in May. In addition I have requested several events and new features to be advertised, and had no response. Same with requests for content in the Chronicles - A new one just came out and still no mention of anything we requested. We feel a little isolated.

03-Jun-2014 03:36:19

DieHunted
Mar Member 2023

DieHunted

Posts: 6,747 Rune Posts by user Forum Profile RuneMetrics Profile
Daddy Groob said :
I am very concerned - I have sent at least three emails to fansite support and had no reply in May. In addition I have requested several events and new features to be advertised, and had no response. Same with requests for content in the Chronicles - A new one just came out and still no mention of anything we requested. We feel a little isolated.

I wish I had the answers or would be any help to your issue, I know i have more strong positive faith in Mod Matthe, because he was the Curator for Clan Leader Forums and he really made his presents known within the forums and still do. He has also help get that more active and made it more useful while the Development team for Clan related content help gather feedback for some issues regarding clans. So I have a big support for Mod Matthe and really feel he will be of some help in this forums.

Hopefully he will be able to read the emails as well as help get some news ready for Community Chronicles when it comes to Fansites. But the RoadTrip update had CM's really busy as well as preparing for Legacy Mode and Transformers.

~DieHunted
DieHunted

03-Jun-2014 08:13:24

Mod Matthe

Mod Matthe

Jagex Moderator Forum Profile Posts by user
I am very concerned - I have sent at least three emails to fansite support and had no reply in May. In addition I have requested several events and new features to be advertised, and had no response. Same with requests for content in the Chronicles - A new one just came out and still no mention of anything we requested. We feel a little isolated.

Hi Rune T i m e ,

I have just checked our fansite inbox and can see that 4 of your emails sent in May have been replied to; your last 2 emails have not been replied to but they are on my list to respond to today.

Mod MattHe
Community Management
| Account Help | Billing Support | Technical Support | Follow me on Twitter |
Mod MattHe | Former Community Manager, now in Events & occasional Lore Monkey

03-Jun-2014 08:42:37

Daddy Groob
Mar Member 2010

Daddy Groob

Posts: 47 Bronze Posts by user Forum Profile RuneMetrics Profile
Mod Matthe said :

I have just checked our fansite inbox and can see that 4 of your emails sent in May have been replied to; your last 2 emails have not been replied to but they are on my list to respond to today.



Oops - yes, you are correct, and you have now replied to both the outstanding messages so I am happy! :) Thank-you!

03-Jun-2014 14:05:19

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