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Haven't Received Loyalty Point

Quick find code: 309-310-562-65777397

dM Nox

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile

This my third month paying for RS membership I know my membership has been updated however my loyalty points remain the same. The first two months I got the points now it has become an issue and I have received none I could really use them as I want to acquire my auras Thank you

11-Apr-2016 14:35:21

Mod Luce

Jagex Moderator Forum Profile Posts by user

Hey Razor nM,

I can confirm that you have received all Loyalty points to date, and the next instalment will be with you on the 12th April! Loyalty Points are always added on the same day each month, unless your membership lapses!

11-Apr-2016 18:59:36

Unusiol1

Posts: 124 Iron Posts by user Forum Profile RuneMetrics Profile

Hi Mod Luce,
So I also recently experienced an issue similar to this, I haven't received loyalty points for a month now and my subscription renewed already and took the payment out of my card. Is there any particular reason why this could of happened

22-Apr-2016 13:00:39

Mod Loopey

Jagex Moderator Forum Profile Posts by user

Hi Unusiol1,

Have a look at our billing help here:

https://support.runescape.com/hc/en-gb/categories/200977401-Payments-and-membership.

If that does not help then please contact us!

Mod Loopey!

22-Apr-2016 17:32:02

Unusiol1

Posts: 124 Iron Posts by user Forum Profile RuneMetrics Profile

Hey Mod Loopey,
I checked out that link, and actually realized that when I go to my account on solomons store it claims the next loyalty points payout is in 0 days and I have membership, so that makes no sense. Thank you for your time and attention Mod Loopey.

22-Apr-2016 19:12:59

Nov 2023

Mizih

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile

Hey there, im actually having the exact same problem where ive been waiting for them & i checked account & it says the next loyalty points payout is in 0 days and I have membership also. I also sent an email regarding this matter a week ago & still no reply. Hope to hear back soon. Many Thanks, Kaedi.

14-Nov-2016 12:11:21

Mod Neong

Jagex Moderator Forum Profile Posts by user

Hey Kaedi, have you checked your message centre recently?

Okay, that's a loaded question as I can see that you haven't read our response to your message yet.

It's good news.

~Mod Neong

16-Nov-2016 10:55:00

Jul 2022

Shivy

Posts: 21 Bronze Posts by user Forum Profile RuneMetrics Profile

Hey there,

I'm having the exact same problem, where in Solomon's Store at My account it's saying the next rollout is 0 days, yet I haven't recieved my loyalty points. I still have membership for a good extra 16 days, so not sure why I don't have it yet. Please help!

23-Feb-2017 09:23:31

May

2003

Tren

Forum Moderator Posts: 92,605 Emerald Posts by user Forum Profile RuneMetrics Profile

@ Shivu - If you still have not received your loyalty points, see the Didn't receive my Loyalty Points article in the Support Centre. If that doesn't help you pinpoint the issue, you can use the "Contact Us" button at the bottom of the article to send in a support ticket.

~Tren

Forum issues? ---> See Forum Help
Account issues? ---> See Account Help

24-Feb-2017 00:23:30

Dragonm

Posts: 207 Silver Posts by user Forum Profile RuneMetrics Profile

I have not received my loyalty points for this month as well. I was waiting to get the better aura and noticed it hadn't changed for my billing month for this month.

09-Mar-2019 21:22:11

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