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Premier Club 2018 FAQ

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Pippyspot
Feb Member 2007

Pippyspot

Posts: 84,190 Emerald Posts by user Forum Profile RuneMetrics Profile
Chiqicheetah said :
I bought premier membership for 50 NOK more than your site stated. I did not recieve my premier membership package, just regular membership. I'd like those 50 NOK refunded and my premier package in-game.

Thanks in advance :)

Howdy
JuanHanduchi
^_^

It looks like you've bought a regular membership package instead of the premier package. To remedy this, purchase the premier package and then ask for a refund on your regular membership package here :)
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Pippy ~
Community Helper

06-Jan-2018 23:15:15

NuFormGaming

NuFormGaming

Posts: 381 Silver Posts by user Forum Profile RuneMetrics Profile
hey everyone this it totally off topic just don't know where to leave it, I just got hacked by a sponsored add on Facebook, claiming to be rs, and to download the new rs mobile apps, it takes your details then hacks you please take note and don't do the same mistake as me as it has now ruined my whole rs experiences and have to start from 0 yet again really not happy :(

07-Jan-2018 00:23:36

George Rzar

George Rzar

Posts: 63 Iron Posts by user Forum Profile RuneMetrics Profile
When I last played this game I payed 5.99 a month because of when and how long I had the account. In looking at what has been added since I left which was after the major updates and the few you done since. I can't see returning and paying this higher price sure maybe if I was a brand new customer and hadn't already played most the content that would be ok but not at a returning customer.
Add to that the number of games out there I can choose to play and the prices of them being I can't justify it by any means.

So here is a suggestion set the price based on the accounts first opening date for returning customers.

You might want to also consider when it comes to competition most of their prices went down over time while yours went up and most of them also added new content. So the content doesn't really justify a price hike. That should have been budgeted in the operating expenses for anything meant to run any length of time.

Add to that your customer service level has gone to the dumps over what it was in the past. I used to be able to pick up a phone and call the billing department.

Needless to say what I found as a potential returning customer is disappointing to say the least.

07-Jan-2018 10:48:34

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08-Jan-2018 15:36:22

Twillow
Aug
fmod Member
2005

Twillow

Forum Moderator Posts: 49,241 Sapphire Posts by user Forum Profile RuneMetrics Profile
@AnInsane - Please do not post to advertise another game's server. Thanks!

On-topic: I got my premier membership on Friday. so happy =)
like a chica cherry cola

@Twillow_RS|| #teamblue|| #Purple4life

08-Jan-2018 16:28:57

PickleMcRick
Oct Member 2022

PickleMcRick

Posts: 15 Bronze Posts by user Forum Profile RuneMetrics Profile
CN: THE MAD DEVILS;
on behalf of The Mad Devils I would like to express concerns as you do not make it easy to find where to state complaints.
so as of which I have placed them below;
50% offer only attributed to 5 or 6 items
lack of care with recent updates e.g. RS cake and the new 8th jan update
selling out on customers making things widely inaccessible to new members and f2p players

Our time and effort has been put into playing this game, bringing in a wide range of profit for your business/company. I hope, in the upcoming months Jagex takes an 'in-depth' look on what the community think of the new updates. As I can tell you, members of our clan, new and long existing customers have been offended by the lack of care from the upcoming months.
Sincerely, The Mad Devils

08-Jan-2018 16:49:06

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