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Dez-er-ray

Dez-er-ray

Posts: 19 Bronze Posts by user Forum Profile RuneMetrics Profile
Dez-er-ray said :
When I moved last year I had to change banks and changed my card I use for billing. I have not missed a billing period in the almost 2 years Ive had this account. But the way the billing got changed over it lists me as a member only since August of last year. So I did not receive the new aura. Yeah not pleased with the bully method of forcing people into buying a new membership when they have been loyal. This company has such poor guest service.

I made this post^ In anger and haste, while waiting for reply to my complaint. A few hours after my complaint had been reviewed I was contacted by a mod who showed very nice guest service. The problem has been addressed and solved. I have a better opinion on the service offered now. I was wrong to act so fast, but was treated well and I appreciate that.

We all lose our cool sometimes. I thank the mod for helping and reviewing so promptly.

29-May-2015 01:43:37

Uoakari
Nov Member 2020

Uoakari

Posts: 189 Iron Posts by user Forum Profile RuneMetrics Profile
I just purchased the summer special. I don't want a repeat subscription though, so I usually buy each month and then cancel the rebilling. If I cancel the summer special rebilling (which doesn't hit my account until September because I had credit), will I still get all the stuff that comes with the summer special? Do I get to keep the benefits and participate in the events if I buy it but cancel the auto rebilling?

29-May-2015 13:09:30

Questicles

Questicles

Posts: 120 Iron Posts by user Forum Profile RuneMetrics Profile
"The red 90/100 day card, worth £20 (UK), $25 (USA), €25(EU) or $40 (AU/NZ) is the game card to redeem in June! Any package you select for your card will give you an additional 25 days of membership, plus the Enlightenment aura and the Cosmic Foresight."

Does this mean I need to wait until June before activating a game card in order to get the Summer special?

30-May-2015 03:41:35

Kalandor
Jun Member 2022

Kalandor

Posts: 91 Iron Posts by user Forum Profile RuneMetrics Profile
Any preview for the level/quest requirements for the Grnadmaster Quest for Seren? I'd really like to train levels and do required quests to do it on the release day :)
Chaos will bring out one's true potential.

30-May-2015 06:52:16

Cabal

Cabal

Posts: 691 Steel Posts by user Forum Profile RuneMetrics Profile
despite getting all special offers from premier, I'd like to say I'm very pleased that the prepaid 90-100 day runescape cards are a means of purchasing the package. I hope you'll make some way to buy premier next year with cards as well.

30-May-2015 07:23:51

Cabal

Cabal

Posts: 691 Steel Posts by user Forum Profile RuneMetrics Profile
Dez-er-ray said :
Dez-er-ray said :
When I moved last year I had to change banks and changed my card I use for billing. I have not missed a billing period in the almost 2 years Ive had this account. But the way the billing got changed over it lists me as a member only since August of last year. So I did not receive the new aura. Yeah not pleased with the bully method of forcing people into buying a new membership when they have been loyal. This company has such poor guest service.

I made this post^ In anger and haste, while waiting for reply to my complaint. A few hours after my complaint had been reviewed I was contacted by a mod who showed very nice guest service. The problem has been addressed and solved. I have a better opinion on the service offered now. I was wrong to act so fast, but was treated well and I appreciate that.

We all lose our cool sometimes. I thank the mod for helping and reviewing so promptly.

I'm certain that Jagex has pleasant customer service, however, its disappointing to
not
see such service boldly out in the open. It was a chore to find contact information when i was cheated out of loyalty points one month due to something in the line of when i renewed and the payout time. I was contacted eventually and the issue was resolved.

Basically, its good customer service.... but just not enough of it to go around.

30-May-2015 07:32:08 - Last edited on 30-May-2015 07:34:26 by Cabal

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