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RuneScape Authenticator

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Hoppeeee

Hoppeeee

Posts: 1,540 Mithril Posts by user Forum Profile RuneMetrics Profile
And, just pre-emptively:

Hoppeeee said :
T r e said :

The fact that an individual has to willingly leave their account unprotected to log in somewhere else while away from their main computer isn't really a great selling point.

You're right, it sure isn't! If they haven't already, hopefully they will create an email option to temporarily turn the authenticator off (for x number of hours or days), instead of permanently.

But it did answer his question. :P

24-Jun-2014 20:53:19 - Last edited on 24-Jun-2014 20:55:10 by Hoppeeee

Eji Saint

Eji Saint

Posts: 631 Steel Posts by user Forum Profile RuneMetrics Profile
Not everyone owns a money hoarding business Jagex. Some of us have to quit playing now that we need to "Go out and buy a phone," just to make sure we can play "Safely."

Look, I enjoy the concept of an authenticator.. The real issue is not what it does. It's that it's obviously not the right time to implement it.

Money is hard to come by for a lot of people.. and Phone's are not free.

The App may be free.. But to use it, we still have to pay our bills.
And unfortunately.. You have a huge player base of young children who either cannot buy a phone.. or have parents that will not download the app just so they "Can play a game."

Your player base is already failing.. Don't judge it by how many accounts are made daily.. Judge it by how long those accounts actually remain playing.

This idea was lazily made. and it's obviously a method to copy other games.

Albeit.. if this is a cheap prank and JAG isn't actually going to be removed..? I think you'll still lose players if you wait too long.
:O I figured out how to make a signature..

24-Jun-2014 21:01:26

Spocko7
Oct Member 2008

Spocko7

Posts: 825 Gold Posts by user Forum Profile RuneMetrics Profile
Commandments of Customer Service

Know who is boss. You are in business to service customer needs, and you can only do that if you know what it is your customers want. When you truly listen to your customers, they let you know what they want and how you can provide good service. Never forget that the customer pays our salary and makes your job possible.

Be a good listener. Take the time to identify customer needs by asking questions and concentrating on what the customer is really saying. Listen to their words, tone of voice, body language, and most importantly, how they feel. Beware of making assumptions - thinking you intuitively know what the customer wants. Do you know what three things are most important to your customer?

Know how to apologize. When something goes wrong, apologize. It's easy and customers like it. The customer may not always be right, but the customer must always win. Deal with problems immediately and let customers know what you have done. Make it simple for customers to complain. Value their complaints. As much as we dislike it, it gives us an opportunity to improve. Even if customers are having a bad day, go out of your way to make them feel comfortable.

Give more than expected. Since the future of all companies lies in keeping customers happy, think of ways to elevate yourself above the competition. Consider the following:
What can you give customers that they cannot get elsewhere?

Get regular feedback. Encourage and welcome suggestions about how you could improve. There are several ways in which you can find out what customers think and feel about your services.

24-Jun-2014 21:03:56

Ja son

Ja son

Posts: 338 Silver Posts by user Forum Profile RuneMetrics Profile
I dont have a smart phone

excellent concept though.
can we aslo keep JAG? that way ppl can still have protection while people with phones can add on the athenticator as an extra level of protection.
World Guardian

24-Jun-2014 22:03:06 - Last edited on 24-Jun-2014 22:04:06 by Ja son

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