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STILL waiting Jagex!

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Cepal2
Aug Member 2020

Cepal2

Posts: 419 Silver Posts by user Forum Profile RuneMetrics Profile
I have also reported the same bug (Samurai missing).
Got reply within 1 day but it's just mentioning "We're aware of this matter and are looking into a fix. At present I'm unable to offer a timeframe as to when this may get resolved."

Someone may say that's it only cosmetic items, don't worry.. they will fix it...blah blah blah... What if that's other unobtainable item via further gameplay (e.g. phats, Anniversay items... etc)

There goes our reward token redeemed something that's not working and with no timeframe on how long it will be working.

30-Nov-2023 03:08:45

Tenebri
Jan Member 2015

Tenebri

Posts: 39,133 Sapphire Posts by user Forum Profile RuneMetrics Profile
^ yes they are working on a fix

Tenebri said :
Mod Zig said :
Hi there!

We are aware of the bug you've encountered regarding the cosmetic override. Rest assured, the cosmetic override in question is on your account, but it is not displaying as intended at the moment.

I'm afraid that I cannot provide a specific timeframe for when this issue will be resolved, but please be assured that we are actively working on a fix. We appreciate your patience and understanding as we address this matter, and we will make every effort to resolve it as promptly as possible.

Many thanks,
Zig


Cepal2 said :

Someone may say that's it only cosmetic items, don't worry.. they will fix it...blah blah blah... What if that's other unobtainable item via further gameplay (e.g. phats, Anniversay items... etc)

.


then we just wait for a fix?

i dont know why you trying bring up fear for something that hasnt happened. and in all seriousness is unlikely to happen

what if it happens to all items?

what if it starts happening to non cosmetics?



what ifs are useless in these types of discussions, as you can add pretty much anything after the "what if" and it gets you nowhere
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30-Nov-2023 09:23:28 - Last edited on 30-Nov-2023 09:26:18 by Tenebri

Cepal2
Aug Member 2020

Cepal2

Posts: 419 Silver Posts by user Forum Profile RuneMetrics Profile
Tenebri said :
^ yes they are working on a fix

Tenebri said :
Mod Zig said :
Hi there!

We are aware of the bug you've encountered regarding the cosmetic override. Rest assured, the cosmetic override in question is on your account, but it is not displaying as intended at the moment.

I'm afraid that I cannot provide a specific timeframe for when this issue will be resolved, but please be assured that we are actively working on a fix. We appreciate your patience and understanding as we address this matter, and we will make every effort to resolve it as promptly as possible.

Many thanks,
Zig


Cepal2 said :

Someone may say that's it only cosmetic items, don't worry.. they will fix it...blah blah blah... What if that's other unobtainable item via further gameplay (e.g. phats, Anniversay items... etc)

.


then we just wait for a fix?

i dont know why you trying bring up fear for something that hasnt happened. and in all seriousness is unlikely to happen

what if it happens to all items?

what if it starts happening to non cosmetics?



what ifs are useless in these types of discussions, as you can add pretty much anything after the "what if" and it gets you nowhere


Yes. They are working on a fix! Great! Of course we call ONLY WAIT but there are also many other follow up can be done except just ask for customer to WAIT.

I have never saw any followup on this bug have mentioned about the inconvenience caused or a simple apology to those who bothered by this bug (at least from Mod zig or from my personal bug report messages).

Your arrogant comment towards others by calling other's discussion is useless also simply get the discussion to nowhere too.

This is a post in rant forum. I am not allowed to rant and should shut up and wait?

01-Dec-2023 03:41:13

Archaeox
Dec Member 2011

Archaeox

Posts: 53,399 Emerald Posts by user Forum Profile RuneMetrics Profile
Cepal2 said :

Of course we call ONLY WAIT but there are also many other follow up can be done except just ask for customer to WAIT.

Name 3 that would make any practical difference.
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01-Dec-2023 07:39:56

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