Jagex, I'm writing to express my frustration regarding your account banning process. Recently, a friend of mine, new to the game, was banned. He joined just two days ago and progressed quickly with assistance from me and another friend. This rapid advancement might have triggered your bot detection system. He was actively engaged in the game, even discussing strategies with us in group chats. His sudden ban has significantly dampened his enthusiasm. It's disheartening to see how new, genuine players are discouraged in this manner, especially when they contribute to the game's community growth. This approach seems counterproductive, considering the efforts and resources invested in advertising to attract new players. I understand the challenges in managing bots, but this situation calls for a more nuanced review process. My friend has filed an appeal, encouraged by our support, to give the game another chance. His character name is 'guavacita'. I urge you to address this issue and improve your system to better differentiate between real players and bots.
05-Dec-2023 22:03:21
