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A Rant From An Old RS Player.

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Sinowarrior
Jun Member 2023

Sinowarrior

Posts: 10,196 Opal Posts by user Forum Profile RuneMetrics Profile
Before I start this rant, I would like to also say, I do love the game and respect Jagex for a lot of the content they have released over the years.

There are however two things I would primarily like to address:

1. Back-peddling and re-releasing gated content, especially holiday items.

I understand this is a business, and sometimes you have to make decisions to try and boost profitability, however re-releasing OG items or items that were originally intended to only be obtainable for a limited period of time is really a kick in the teeth for players who have supported the game on and off since it was released.

Part of the attraction of an MMORPG is being able to create and level a character that you feel represents you, and your own distinctive playstyle. Being able to customise that character in your own unique ways. This was always an attraction of Runescape, you could play the game however you liked, and stood out in your own way, be it a level 3 skill pure, an Ironman, a completionist, or more.

For some, that also meant being able to collect certain items/cosmetics that showed you had played a long time or had completed certain events in the past. Holiday events and rewards were originally time gated, and that is part of what made them special. This not only brought players together (When you see someone with a certain item, you knew they attended the same event, and can share in that nostalgia), it also made the account distinctive and in some ways imparted a sense of ownership.

Sure there are items that I wouldn't mind having, I would love a scythe and bunny ears, a rubber chicken, a yo-yo and more. However I've known and have played with the knowledge for years, that those items I missed and will never have. There are also cool items that I missed during my time off from the game such as the cracker wings. I still do not support the idea of re-releasing these items

05-Dec-2023 16:17:59 - Last edited on 05-Dec-2023 18:22:01 by Sinowarrior

Sinowarrior
Jun Member 2023

Sinowarrior

Posts: 10,196 Opal Posts by user Forum Profile RuneMetrics Profile
Which is why it is beyond me, that Jagex have not only chosen to release new versions of the OG tradeable rares - Black, Green AND Purple Santa hats.. Purple and Orange Halloween Masks... Golden and Black Partyhats.. But also the non-tradeables....

Sure I admit some of these items do look pretty darn awesome, most notably the black Santa and Partyhat. (Giving credit where credit is due), but am I the only one who feels we are going overboard? Does anyone else remember Jagex for the longest time stating that they won't be releasing any tradeable discontinued holiday items?

Which brings me on to the untradeable holiday items....the 2023 Christmas Spirit Shop allows people to easily purchase items from as far back as 2012.....what's worse, this opening shot has now encouraged new players to ask for MORE previous holiday items. Whilst I can understand it may be hard to take back what has already been given, but can we at least reach some middle ground here? Can we please stop going down this path where you are constantly re-releasing OG items that should quite rightly be time gated to players who actually played and worked for the content when it was available? I mean you take out Duel Arena and then release an identical duelist cap....as if it wasn't bad enough you completely scrapped content that had been around for a DECADE, content those players enjoyed and played the game for. Yet you couldn't even let them have an item that recognised their achievements during that time? (No, adding "antique" in front of the item name just doesn't cut it)

Please reconsider this path you are on (I realise we are far down it already) But it is better late than never to at least consider how some of us OG players feel when you keep whittling away at the remnants of what keeps us in RS3. (and no OSRS isn't the answer, many of us stuck with RS3 for so many years despite the issues, we shouldn't be punished for trusting you to stay true to the spirit of RS)

05-Dec-2023 16:18:29 - Last edited on 06-Dec-2023 08:31:39 by Sinowarrior

Sinowarrior
Jun Member 2023

Sinowarrior

Posts: 10,196 Opal Posts by user Forum Profile RuneMetrics Profile
2. A Clear Line Of Communication.

The most recent update is a prime example of the issues plaguing RS3 Comms. You broke the legacy interface with the update and when you were alerted to this, the response wasn't to immediately put out an announcement on all the main communication mediums you had - i.e. the website, to let players know that you were aware of the issue and were actively investigating it.

Instead players were left to wonder whether you had been alerted to the issue for hours, many of us posting multiple messages on multiple platforms such as the forums and discord, none of which were addressed in a timely manner by any members of the moderating or Jagex team. Instead it was other players letting us know that you had been made aware of the issue, and had responded in some post, somewhere...... in obscurity.

During this same update, you removed the ill fated Heros Pass. Yet you didn't feel it was worth mentioning at any point during the last few weeks a specific time that the pass would be taken out of the game. Sure, we knew it would be Monday the 4th, but many of us were going off the time remaining on the tasks as to when the Pass would end. A similar issue with DXP, many players had time left, and then found the time all vanished just before a system update. Sure, players who have played for a while, might know these things, from experience, but what about players who have just returned? Players who aren't familiar with your unspoken rules and habits?

OSRS has a page dedicated to checking game status, RS3...well I don't know where I can check game status....as every time I try googling RS3 status, the OSRS status page pops up. Don't take my word for it, try it.

End of the day, it just gives the impression that you don't care about us RS3 players at all......(which I'm sure is not the case, right?)

05-Dec-2023 16:18:37 - Last edited on 06-Dec-2023 08:36:36 by Sinowarrior

Sinowarrior
Jun Member 2023

Sinowarrior

Posts: 10,196 Opal Posts by user Forum Profile RuneMetrics Profile
Whilst I'm here, I might as well dive into some of the more contentious issues as well. First on the list.....Customer support.

All I can say is that the consensus (my own experience and the experience of other players I've talked to) is that the whole experience is very hit and miss. Sometimes you get through to a team lead or a Jagex staff member who will properly dive into the issues you highlight and resolve them for you completely.

Sometimes you are in what is best described as a black hole, passed from pillar to post with no end resolution in sight. You are explaining your issue in the clearest English you know, drawing deep to string sentences together in what you believe to be the most concise and logical form, that would even make your high school English teacher proud, yet sadly to no avail. The same copy paste replies send you around in circles until you finally give up and cut your losses.

Would it not make sense to have a logical progression to customer support tickets? I understand sometimes it is up to whoever is on duty to respond, and that can't always be the same person, but again, going off the theme of finding "middle ground" can you not look into a system whereby at least your customer support staff members are reading the historical responses to a support thread, and appear to build/respond to what was previously addressed by a colleague? As opposed to just providing what appears to be a completely new response each time? Can you also give players the option to escalate customer support requests to senior team leads?

05-Dec-2023 16:19:09 - Last edited on 06-Dec-2023 08:41:16 by Sinowarrior

Sinowarrior
Jun Member 2023

Sinowarrior

Posts: 10,196 Opal Posts by user Forum Profile RuneMetrics Profile
The second and more contentious issue. Your anti-macroing system and indiscriminate collateral damage.

Your system is broken, just admit it, take ownership. Random new accounts are being banned by your auto-detection system and to make matters worse, your draconian ban appeal system (designed to be economical rather than fair and accurate) makes it close to impossible for legitimate players to actually recover accounts that were incorrectly banned.

What's worse, is actual botters are still in-game, and have systems designed to minimise their losses, allowing for them to continue to use macros for their individual financial gains.


Finally I'm going to close off with something that has been on a lot of our minds. Why did you bother "fixing" ED3 after all those years. Correct me if I'm wrong, but you left that broken combat XP generating machine on for over 4 years - why close it now? It just makes no sense.

05-Dec-2023 16:19:19 - Last edited on 06-Dec-2023 11:22:36 by Sinowarrior

Crone924
Sep Member 2006

Crone924

Posts: 217 Silver Posts by user Forum Profile RuneMetrics Profile
agree on the kick in the teeth aspect.

I have a very hard time listening to people who, on one hand have no trouble whatosever (and rightly so) saying "if you didn't do it, you can't have it" in relation to combat-gated items, then turn around and say "but I waaaaaaaannnnnt it" about time-gated untradeables that yes, are very special to me for the memories of time enjoyably spent here.

I don't mind the different colored santas (worked very hard a lot of years ago to buy my own original when they were only ~35M), but DO mind they are rare enough that they will be another item exclusive to billionaire merchers.

Add in that the billion-and trillionaires who can afford that exclusivity are often the financial beneficiaries of combat-gated drops, who grind clicks on bosses the way skillers grind resources, there is a one-way preference cascade that does screw oldtime loyalists (unless they are bossers/combat junkies).

The complete devaluation of classic holiday items by making them available through minimal investment in the holiday grindfest, on top of the whole necro kerfluffle where any gear beyond intermediate is gated behind forced bossing?

I never ever again want to hear someone wax righteous about not expecting to get something for "nothing" again. They are fine with it, when it benefits them.

05-Dec-2023 17:09:53

Crone924
Sep Member 2006

Crone924

Posts: 217 Silver Posts by user Forum Profile RuneMetrics Profile
have since read the rest of your thoughts now posted in the formerly reserved spots, and must say you make your points well--hardly a "rant" in the classic sense!

I was ranting in response to the first two entries, and will add that the most ridiculous justification for handing out the old holiday items was something I saw on a reddit: "I am a completionist and these are things I don't have."

Umm, if you just joined two years ago, so what?

"Rant" on!

05-Dec-2023 18:02:31

Sinowarrior
Jun Member 2023

Sinowarrior

Posts: 10,196 Opal Posts by user Forum Profile RuneMetrics Profile
No, the forum account doesn't accurately reflect how long I've been an active player.. I've been an RS player for many many years. (I won't divulge how many for security reasons :P )

Thank you for the words of encouragement and thank you for your time reading and adding your thoughts to the thread.

05-Dec-2023 18:04:06 - Last edited on 05-Dec-2023 18:06:28 by Sinowarrior

Crone924
Sep Member 2006

Crone924

Posts: 217 Silver Posts by user Forum Profile RuneMetrics Profile
I didn't mean you had only been here a couple years, lol, but the person saying not only "but I waaaaannnt it!", but also "I deserve it".

i.e., someone who just joined a year or so ago thinking they "deserve" things they did not participate in. Not directed at you in the least.

05-Dec-2023 18:06:15 - Last edited on 05-Dec-2023 18:08:12 by Crone924

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