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Gathering feedback

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Roddy Piper
Jan Member 2011

Roddy Piper

Posts: 13,751 Opal Posts by user Forum Profile RuneMetrics Profile
From my POV this is basically an impossible task for several reasons.

1. Reddit thumb wars. The problem there is completely opposite viewpoints get strong support, so it's like a wave pattern, it can look huge or collapse to nothing. It's a perfect example of out of sight, out of mind. Hot topics come and go in the blink of an eye, so it leaves me to question their actual importance. Runescape seems to use it like a smoke signal. Whoa! The natives are restless, action required. Sort of like one of those simulation games where the guests are hungry so you build a taco stand.

2. Twitter. LOL The point is to have lots of people sharing the tweets. I get it. But you can't possibly ask me to go there. The state of that place is highly questionable anyways. Speaking of which, hello Discord. Home of discord. Amazing really.

3. Targeted surveys. THIS is echo chamber, for all those who are confused by the concept. It also uses bait and this system was outed years ago as being a formula to even participate. People know what it wants and use that to enter the drawing. THIS is honest and reliable feedback? Of the highest quality? I think not.

4. Livestream comments. Other than disrupting nearly every livestream, these are always questions that nobody is actually asking. How does that pattern continue to repeat, I cannot understand.

5. Very few are actually posting their feedback. It's never clear if that is their opinion or if they are just jumping on the pile, as in Youtube comments when you aren't really sure what to think, so you scroll down and someone tells you what you think.

We don't get polls anymore, but those were always worded to steer the results in the intended direction.

There is an untapped and more reliable way to get opinions, to see where the players are, how they feel about combat, their progress, and anything else important to the business in general. That's the livestream polls.

24-Feb-2023 13:04:35

Roddy Piper
Jan Member 2011

Roddy Piper

Posts: 13,751 Opal Posts by user Forum Profile RuneMetrics Profile
If you have streams dedicated to gathering feedback, there can be polls made in advance, hype it up as letting people be heard.

The key to this is Youtube. I'm pretty sure Twitch has a poll system, I remember interacting with it in the past. Could be broken, idk.

I'm pretty sure 99% of the population has a google account, even if they don't know it. At some point Youtube made a change where anyone who can login to the site with google can participate in the thumb wars and polling features.

If you are just asking opinions and actual facts about the players' experience that would be valuable. I'm a fan of the youtube polls specifically, it becomes a highly anticipated feature in streams that make use of it.

Basically you talk about a subject briefly, pop up the poll, give it a few minutes then move on. If the results are overwhelming there is no need to get a recount, you can just move on. 15-20 topics per hour. No problem. 1 such stream could be a literal goldmine of data.

24-Feb-2023 13:05:28 - Last edited on 24-Feb-2023 13:20:59 by Roddy Piper

Tuffty
Jan
fmod Member
2003

Tuffty

Forum Moderator Posts: 152,160 Ruby Posts by user Forum Profile RuneMetrics Profile
Hello.

I know you put this in Rants and to be fair it would just die a slow death there. So even though you didn't mention the Forums by name it is still a great place for Jagex to gether feedback.

So along with the Forums you mentioned many other places and I'm also sure Jagex get feedback from them places too. So moved your thread to give it a fighting chance it gets some good views.

You made a good thread here and it needs a good place for a discussion. ;)

Good luck. Comprehensive Account Security
What do snowmen have for breakfast? Snowflakes! :P

24-Feb-2023 13:35:58

Roddy Piper
Jan Member 2011

Roddy Piper

Posts: 13,751 Opal Posts by user Forum Profile RuneMetrics Profile
Thanks, that was a bit scary. I was adding an additional comment and thought I had completely broken the forum.

I was going to say just imagine if every stream ending with a couple polls related to the topic, that is instant feedback and it can be fun to see what everyone else thinks. Also fun to watch the % shift as people see the results and want to be on the winning side.

A lot of times the obviously correct answer gets low support, and that is fascinating.

24-Feb-2023 13:46:08

Roddy Piper
Jan Member 2011

Roddy Piper

Posts: 13,751 Opal Posts by user Forum Profile RuneMetrics Profile
Another thing about Youtube is when the livestreams are fun everyone jumps in to give a thumbs up. It seems like this is much more likely to have the stream advertised in the banner. If you have a funny intro that's like an automatic head-start.

It's also a nice positive experience when the host says something and people scream for a poll. It's more satisfying than you might think.

24-Feb-2023 14:00:04 - Last edited on 24-Feb-2023 14:00:58 by Roddy Piper

Roddy Piper
Jan Member 2011

Roddy Piper

Posts: 13,751 Opal Posts by user Forum Profile RuneMetrics Profile
This is probably a good time to state an obvious and rather large problem. Time zones. The unfortunate reality is UK business hours don't match up well with the US. Their 5 PM game time streams are broadcast at noon/11/10/9 AM.

That is far from ideal.

The US is important because that is more than half the player base. I think they said 57% US and 17% UK. You can add all of North and South America to that list.

24-Feb-2023 14:38:22 - Last edited on 24-Feb-2023 14:40:33 by Roddy Piper

Roddy Piper
Jan Member 2011

Roddy Piper

Posts: 13,751 Opal Posts by user Forum Profile RuneMetrics Profile
That's definitely useful, but there is a problem of maybe that group being too resistant to change. Or accepting what an update means to newer players. Rather than just being an annoyance for completionist cape, or grinding to unlock something when you are already maxed levels.

I think everyone has their own idea of what the player base is like, and live polls can either solidify your view, change it completely, or make you wonder if everyone has lost their minds.

If you hype up a feedback livestream and go multi-platform on a weekend you can't even say it's one particular section of the player base, it's a blended mix of all interests.

That's what I want to see. How happy is that group with combat? With graphics? With money making? Interfaces, overlays, skyboxes, NPC's and everything else one can imagine.

Not with the intention of running off to make a perfect update with the data, but more to see what actually makes sense in the bigger picture.

Not just for the devs and the company, but for the players to see what others really think.

25-Feb-2023 00:27:43

Roddy Piper
Jan Member 2011

Roddy Piper

Posts: 13,751 Opal Posts by user Forum Profile RuneMetrics Profile
How could the forum benefit? A lot of people probably just expect that their POV is being represented because they agree with certain topics.

It's like someone posted about a topic, it got some good support. End of story. But no, that isn't even part of the story.

There are other factors, other points of view, and maybe higher priorities.

IMO if you want to see something done, the best way is to explain in your own words, and not just expect that the situation has been resolved 'behind the scenes.'

Because we can all see it's not like that. Just because something is talked about openly doesn't mean the issue is resolved. If it fades away for months and everyone forgets what has been accomplished?

I'm not saying people should bug the company over certain issues, I am saying that based on other player's opinions maybe some of the energy can be re-directed in more useful ways.

Like if I am pushing for something strongly and only 10% of the players even care, that's not just a waste of energy, it is polluting the waters. If that concept can't be adjusted then it should be abandoned.

Also, if there are ideas that are very split or very one-sided that encourages discussion, because it is automatically interesting.

In terms of discussion, when there is a poll and you participated, there is a bit of ownership, like yep. 35% of people and me, totally on the same page. Destined to suffer from poor RNG.

25-Feb-2023 01:40:26

Mr Brushie

Mr Brushie

Posts: 1,161 Mithril Posts by user Forum Profile RuneMetrics Profile
I gave up many years ago believing that my feedback held any real value to Jagex.

Jagex nowadays won't bother to acknowledge you as a player unless you're an "influencer" of some kind, be it a Youtube "personality" or a Twitch "streamer" or whatever.

It used to feel good getting a reply from Jagex whenever I reported a rulebreaking player back in the day, but then again the game was tiny back then compared to the giant it is now...

28-Feb-2023 07:27:06

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