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Miss Misty
Aug Member 2020

Miss Misty

Posts: 10,793 Opal Posts by user Forum Profile RuneMetrics Profile
Have been reading all of the posts, nothing to add as you two seem to be listing the pros and cons for me. I am going to let one of the team know so they can take a peek (if they haven't already) seeing as it was a suggestion they were interested in.

Keep up the discussion! :D ....
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Miss Misty
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Owner - Montys Crusaders

21-Oct-2014 15:08:58

Mod Allstar

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Jagex Moderator Forum Profile Posts by user
Finance said :
If you enable two-step verification on your email account, Authenticator is nearly impossible for an intruder to deactivate. JAG is far less secure: the questions can be guessed, and it leaves your account completely unprotected on OSRS and the Companion App.

Finance said :
Bank PINs are the last line of defense, not a primary security method.

This guy ^ Senior Web Developer |
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30-Oct-2014 09:18:55

Miss Misty
Aug Member 2020

Miss Misty

Posts: 10,793 Opal Posts by user Forum Profile RuneMetrics Profile
I actually have the belief that if you have the Authenticator installed for your account security that you shouldn't have the authenticator for your bank, but rather have the bank pin.

I do agree with the above posts by Finance, but this just sparked a thought of mine. it is slightly off the topic of using authenticator / bank pin for on site security, but I think it is a valid thing to consider.

Surely if someone has managed to gain access to your account through the authenticator (which is highly unlikely) then there is almost definitely a likelihood of them then being able to access your bank is there not?

Surely if you have the authenticator for your account and your bank protected by your bank pin, they now need to know 4 things, instead of just three.

User / Email
Pass
Authenticator
Bank Pin

What do you guys think? ....
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Miss Misty
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Owner - Montys Crusaders

30-Oct-2014 16:00:10

Miss Misty
Aug Member 2020

Miss Misty

Posts: 10,793 Opal Posts by user Forum Profile RuneMetrics Profile
Malua said :
Issue: Parents Guide section in the 'Safety Centre' has no contact link.


Sometimes a parent needs to contact Jagex about their childs account.
Clause 5 in the T & C refers parents to the Parents Guide in the Safety Centre to contact Jagex.
However there is no link in there to send a ticket....

Hi there,

Just doubled check and you are absolutely right. I couldn't find it anywhere. It is really important for Jagex to have a contact method which can be easily spotted by concerned parents. I have added this in for you. I hope you get some feedback on this.

Is there an issue or query you yourself as a parent are facing at all that you might like to ask? If not, no worries, just don't want to leave you unsupported :) ....
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Miss Misty
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Owner - Montys Crusaders

06-Nov-2014 02:14:08

Miss Misty
Aug Member 2020

Miss Misty

Posts: 10,793 Opal Posts by user Forum Profile RuneMetrics Profile
•
Missing "Contact Us" Method in Parent's Guide Contrary to T&C
*


Author:
Malua
Summary:
"Sometimes a parent needs to contact Jagex about their childs account. Clause 5 in the T & C refers parents to the Parents Guide in the Safety Centre to contact Jagex. However there is no link in there to send a ticket".


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Pros
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Misty Fuzzy: Needed to support parents with issues they may face + no continuity of support methods, the T&C highlighting something that is not there or easy to find.

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Cons
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Miss Misty
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Owner - Montys Crusaders

06-Nov-2014 02:19:36

Mod Allstar

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Jagex Moderator Forum Profile Posts by user
Malua said :
Issue: Parents Guide section in the 'Safety Centre' has no contact link.


Sometimes a parent needs to contact Jagex about their childs account.
Clause 5 in the T & C refers parents to the Parents Guide in the Safety Centre to contact Jagex.
However there is no link in there to send a ticket....

Fair point - think we may have a few things we need to address in the top-level nav :) Senior Web Developer |
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12-Nov-2014 17:54:40

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