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A message to Mod Lee

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Warlock
Jan Member 2005

Warlock

Posts: 4,899 Adamant Posts by user Forum Profile RuneMetrics Profile
I wasn't really sure where to post this - it's related to the HLF but doesn't really fit in anywhere else, and (based on his profile) Lee seems to spend a fair bit of time here.

With that out of the way:


Lee,

You're the curator ('caretaker') of the HLF - as far as I understand it (and please do correct me if I'm wrong), that means your role is to take responsibility for the HLF and steering it forward into the future.

For a number of completely understandable reasons (I've read the stuff that gets posted here), it doesn't really seem that you're really doing that. Your role seems to have devolved more into locking and occasional thread with a standardised "I've locked this because it's spam." message, and nothing more.

Have you considered engaging more with those within the HLF who aren't just posting silly troll threads? Despite its reputation, and as I'm sure you're aware, the HLF does contain a vast amount of in-game knowledge and in-depth suggestions on how to improve key parts of the game.

A few examples of recent threads which weren't spam:

- This thread about bugs with brewing ales and suggested fixes for them

- This thread about the recent login issues around reset

- This thread about JMod events in alternate timezones

Those are just threads that could benefit directly from a dialogue with a JMod, there are plenty of threads which don't require JMod attention, but I'm sure you could add something to the sense of community within the HLF by responding to them.

I'll admit that we're slightly spoilt in the CLF with the amount of JMod contact we get, but by comparison the HLF is worse than RGU - you've got a group of dedicated, experienced players literally crying out for a chance to give feedback, and you're just demoralising them by not responding to their attempts to do so.

23-Dec-2015 02:17:44

Warlock
Jan Member 2005

Warlock

Posts: 4,899 Adamant Posts by user Forum Profile RuneMetrics Profile
The HLF doesn't, and is never going to, require JMod interaction for it to exist - we'll still use it when new updates come out to discuss them in far more detail than RGU would ever consider, and it'll still be the centre-point for finding out in-depth information relating to any part of the game.

It could be far better though - if JMods interacted with members of the HLF more, those that tend to avoid it because of the spam and trolling might just come back, and those that are only there to spam or troll might just leave.

If we're really lucky, we might even be able to create a community where high-levelled, experienced players can give feedback on content to Jagex and actually start a dialogue rather than just shouting mindlessly without ever expecting an acknowledgement, let alone a response.

It's not impossible - look at the CLF and you'll see we're far closer to it than the HLF are (there's a fair way to go, but that's an entirely separate topic) - but it's not going to happen without JMod support behind it.

In summary (tl;dr), engage with the community. Don't just lock spam threads, actually get involved in discussions - even if there's nothing 'new' you can tell us, being able to have a dialogue with Jagex is infinitely more valuable than just having a place we can post feedback and hope it's noticed.

Thanks for reading.

23-Dec-2015 02:18:02 - Last edited on 23-Dec-2015 02:27:14 by Warlock

Chee arra
Mar Member 2010

Chee arra

Posts: 10,335 Opal Posts by user Forum Profile RuneMetrics Profile
Support. Every blue moon or two, I see Mod Infinity post in the HLF but I've yet to see (recently) an actual discussion between players and jmods. I think the last one I recall was back in February sometime when Mod Osborne was taking feedback for the now-dead and recently-unstickied Comp - Statements of Intent .
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23-Dec-2015 02:54:50

Farmer Twunk

Farmer Twunk

Posts: 7,204 Rune Posts by user Forum Profile RuneMetrics Profile
Support. The only time a JMod posts on the HLF is for disciplinary reasons. It kind of paints the picture that these forums are just being babysat, instead of interacted with by the JMods.

23-Dec-2015 03:58:51 - Last edited on 23-Dec-2015 03:59:13 by Farmer Twunk

Cyanid
Jan Member 2006

Cyanid

Posts: 24,133 Opal Posts by user Forum Profile RuneMetrics Profile
tbh, I've been noticing this as well. Mod lee barely even gets on hlf, he used to be much more involved. Now he just gets on, maybe once a week to lock threads. That's not what we were promised when he got himself into this position, I definitely agree I would like to see a lot more involvement from him on the forums. And by that I mean just interacting with the community, that's what people want more than anything.


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23-Dec-2015 04:51:26

Mod Lee

Mod Lee

Jagex Moderator Forum Profile Posts by user
Hello Warlock!

First of all, thank you for your post and overall care about the HLF.

I've been the curator of the HLF for nearly 3 years now and I've been a member of the HLF for over 5 now (on my personal account).

Personally, I've always loved the HLF, that's why I asked to become the curator. I've seen what the HLF can be and I've always done my best to try to make this forum section a respectable, helpful and kind place. When I took it over, it had been 6 months without a curator and the place looked worst than Falador during the Fally Massacre. There were spam posts everywhere, 'trolls' everywhere and no warnings were ever given out. I'm glad to say that it's no longer like that and that since I took it over it's a much better environment. With things like the strike system in place, removing some of the trolls, and actively being here monitoring and helping out, the HLF is doing very well.

Regarding your post, yes as of recent I've been locking a lot of threads and mainly posting locked messages. I haven't been engaging much due to the fact that I have other responsibilities that I need to take care of on top of the HLF within my job. With that being said, that's no excuse for the lack of posting and I personally apologize. However, the things that people don't see on the surface are the e-mails that I send to the correct teams about the feedback that you post here. If there is ever any good feedback posted on the RS Feedback section, I forward it in to the right people. I've constantly been doing that since I took over the HLF. A lot of the ideas or feedback that has been posted on here (ninja team and patch worthy things) were because of the HLF and because it was brought to light and shared with other J-Mods by myself and others. Even though I'm not actively posting on these wonderful feedback threads or discussions, doesn't mean that I'm not here or doing anything about them.

Also piggy-backing off of that, there needs to be less trolls and more posts like the ones that you linked in this post. I don't know how long you've been on the HLF but the posts that are put on here (Troll/Not RS Discussion threads:Informative threads) is about 8:1. It always has been too, except for the very early days of the HLF. That's because every year, the number of members on the HLF drastically increases. We have over 15k players with HLF access, maybe even near 20k now. It's easy to engage with every post and thread when there's only 1k members on the HLF, and I'm not sure how many members there are on the CLF but it's not the easiest thing to keep up with while you're trying to clean up all of the other threads. Some of the good ones slip through the cracks when there's full pages of spam.

In 2016, I'll be posting an official thread on the HLF in the RS Discussion section after every update. It will be the designated place for everyone to discuss the new update and give any feedback on it. That way, all of the ideas and the feedback are in one location and I can engage with everyone about it as well as forward your feedback to the appropriate people. I was supposed to start this "Update Discussion" thread idea in December but because of other priorities and many CM activities, I decided to start it up in January of 2016. Hopefully the start of these threads will make it more apparent that you're all being heard and have a direct place to discuss things with a J-Mod.

Overall, I haven't 'given up' on the HLF, I never have and never will. I do however, need all of your help as well to make this a better place. Like I said, it's hard to engage with all of you if there are full pages of spam threads that I need to lock and I'm not able to see these helpful threads that deserve J-Mod attention. In 2016, I promise to be more apparent on the HLF and post more instead of doing all of my help behind the scenes. My goal when I became the curator was to always discuss things here with all of you and make sure that you knew that you were being heard. I'm here to bridge the gap between the players and Jagex and in 2016 I'll make sure that I'm more visible and that rings true. Being the High Level Community, and myself being a part of that community as well, you deserve attention from J-Mods.

I hope you all have a Happy Holidays and a Happy New Year and in 2016 we'll make the HLF great again.

23-Dec-2015 06:53:14 - Last edited on 23-Dec-2015 06:56:37 by Mod Lee

Mod Lee

Mod Lee

Jagex Moderator Forum Profile Posts by user
Chee arra said :
Was that you who locked this? Kind of scared me for a moment because there wasn't a real reason to lock this thread.


Yes it was. I only locked it so that no one else could post here until I posted :)

23-Dec-2015 07:03:55

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