All I'm saying is they should address players concerns instead of just shutting a thread down for something that it's not.
and of course they could ban someone for whatever reason they please. Hell they could ban you right now for having green hair in your avatar. That doesn't mean we can't complain about how unfair it is to do so.
Oh Morgan, I got an answer for the login difficulties at reset for you (and others) from rf. I spoke to Mod Phillip and they are aware of it. It's to do with the servers still checking whether you're a member or not. So maybe you have a complicated member's payment history, lots of promo cards, etc? A suggestion we worked out afterwards: try logging into f2p see if there's still the delay.
Lampshades have an absolutely shocking attitude.