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Tim Dbow

Tim Dbow

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
Hi, I have spent hours looking everywhere for help with my account but without any luck. In the first post it stats "and ultimately contact our 24/7 Customer Support team should you need to send us a message." but in support nothing ever leads to an option to contact someone

22-Mar-2016 17:29:25

Legaia 2 Pla
Jul Member 2019

Legaia 2 Pla

Posts: 9,451 Rune Posts by user Forum Profile RuneMetrics Profile
Tim Dbow,

It does depend on what you're specifically looking for. An example is that the following article has a 'CONTACT US' box in which you're able to connect to the team.

I don't know my JAG questions and answers

https://support.runescape.com/hc/en-gb/articles/205936501-I-don-t-know-my-JAG-questions-and-answers

It depends on the topic. However, there is the Community Led Account Help forum section in which people are very knowledgeable regarding account issues and are able to extend a helping hand.

22-Mar-2016 18:27:34 - Last edited on 22-Mar-2016 18:28:04 by Legaia 2 Pla

RobinHood3

RobinHood3

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
I would like to make a suggestion for fishing after you reach lvl 75 you should allow us to just catch Swordfish or tuna by itself in opinion its actually a good idea so please respond to give me your feed back on this idea

28-Mar-2016 20:47:00

Ikarros
Aug Member 2023

Ikarros

Posts: 63 Iron Posts by user Forum Profile RuneMetrics Profile
So this is a semi-rant / Suggestion. There needs to be some kind of ticket system. I'm having an issue with removing my authenticator since i cant get into the Email account that it is registered to and there is NO SUPPORT AT ALL. The support for taking off authenticator is to go into your email.. Thanks when i cant do that. There needs to be more 1 on 1 contact with support staff.

31-Mar-2016 12:46:07

Legaia 2 Pla
Jul Member 2019

Legaia 2 Pla

Posts: 9,451 Rune Posts by user Forum Profile RuneMetrics Profile
RobinHood3 said :
I would like to make a suggestion for fishing after you reach lvl 75 you should allow us to just catch Swordfish or tuna by itself in opinion its actually a good idea so please respond to give me your feed back on this idea

Heya, that sounds like a good idea - perhaps you could suggest it in the Ninja Section of the forums, here's the guidelines thread: Ninja Suggestion Guidelines

Fly Bird said :
I am having trouble with email and the support centre is not helpful at all for my situation, it says to head to another part but when I do it gives basic info which is not useful.

Hey, I would suggest heading over to the Community Led Account Help section of the forums - they'd be able to help you there.

Ikarros said :
So this is a semi-rant / Suggestion. There needs to be some kind of ticket system. I'm having an issue with removing my authenticator since i cant get into the Email account that it is registered to and there is NO SUPPORT AT ALL. The support for taking off authenticator is to go into your email.. Thanks when i cant do that. There needs to be more 1 on 1 contact with support staff.

Hi - I would also suggest that you check out the Community Led Account Help section, I'm sure they can help you out there.

Best of luck to you all.

31-Mar-2016 22:32:33

Legaia 2 Pla
Jul Member 2019

Legaia 2 Pla

Posts: 9,451 Rune Posts by user Forum Profile RuneMetrics Profile
Lots O Shork said :
i am having some really bad luck with emails can a mod please contact me in game user is nexus plays

I would suggest the following:

Not receiving emails

https://support.runescape.com/hc/en-gb/articles/205846842-Not-receiving-emails

Trouble with emails

https://support.runescape.com/hc/en-gb/articles/206607669-Trouble-with-emails


If those Support Centre links are of no use, may I suggest the following forum section:

Community Led Account Help
Need help with your account? Our friendly community are waiting to help!


There will be people very knowledgeable about things you can do.

Best of luck!

07-Apr-2016 21:13:56

Ripple Arrow

Ripple Arrow

Posts: 38 Bronze Posts by user Forum Profile RuneMetrics Profile
Hello,

Although I have been an rs player for over a year now; I have never used the forums; I apologize if I have violated any rules.

My issue/suggestion is regarding the Quests interface while playing runescape.
I would like to request a zoom-in feature or simply increase the font of the quests; Especially the name of quests. So that I can see exactly the quest that I want. The filters are nice but it is still tedious to search for the particular quest I am looking for.

An alternative is to add a "search" feature. Therein I would type in the name of the quest partially and it would appear. This small feature can allow some players with vision impairment to read quest names properly---"easy on the eyes"

Please consider it.


I await your response,
Take care. :O

10-Apr-2016 18:42:42

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