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Mod Mixx

Mod Mixx

Jagex Moderator Forum Profile Posts by user
Hey guys,

I’m really excited to announce that we’ve recently launched a brand new Knowledge Base which is replacing the existing Support Centre.

https://support.runescape.com/hc/en-gb

It’s important to note that it’s still in BETA so there’s more to do and you should expect to see changes and improvements as time goes on. We’ll also be keen to read and, where possible, implement any feedback you may have.

We embarked on this journey some time ago now and have been working on a new solution based off of the feedback you’ve all provided on the Forums, in game and on Social Media. We’ve designed it so it’s easier to navigate, easier to read and most importantly easier to use. We’ve got some new features too, such as hot & promoted articles, a dedicated place for support specific updates, a brand new search system and more.

In an ideal world you’ll never need to contact us, but when things go wrong or you need a helping hand you can now browse a whole bunch of helpful articles and advice and ultimately contact our 24/7 Customer Support team should you need to send us a message.

Thanks and I look forward to reading your feedback!

Mod Mixx
Senior Operations Manager
Customer Service team

03-Feb-2016 15:13:47

Anger Alt
Mar Member 2023

Anger Alt

Posts: 16,548 Opal Posts by user Forum Profile RuneMetrics Profile
Interesting, thanks. The support centre was in dire need of some changes for easier navigating. It's good to see Old School sections for the Support Centre, as well as a more intuitive ironman help page.

03-Feb-2016 15:23:32 - Last edited on 03-Feb-2016 15:34:55 by Anger Alt

FiFi LaFeles

FiFi LaFeles

Posts: 24,106 Opal Posts by user Forum Profile RuneMetrics Profile
Only had a brief shufti so far but oh my word it's looking so much better than it used to.

As one of the Technologically Impaired, I'm so happy that it has been written in a manner I can comprehend.

Well done, thank you and I'm looking forward to exploring it properly soon.
Le Chat Guerrier

Bwian's Towel & Grief Shop

03-Feb-2016 19:37:33

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