Primal Candy, this thread is for players to report problems that have occurred in the forums or to request maintenance for their threads. There is very little that can be done via the forums, except for offering advice.
I encourage you to visit the
Authenticator
page of the Support Centre. There you will find information that may be of assistance. If you have any further questions, you are welcome to post them in the
Community - Account Help Chat
sticky thread.
Before you post here again, please read the first post on page one. Limit future reports to that content.