Over on our Official Jagex Support YouTube channel, we want to collect the most useful player-help video guides in one place – and we want you to show us what you can come up with! What’s more, we’re awarding prizes for every video that we feature on the channel!
We’re looking for videos focusing on anything in the following categories:
We’ve made a list of potential video ideas, as seen below. Don’t let these limit you, though; if you think your idea will help other players, then make a video about it!
We’ll be handing out prize packages to all entries that successfully feature on the competition playlist. You can enter as many videos as you’d like, although it’s one prize package per account. Each pack contains:
Entering the competition couldn’t be easier: simply upload your entry to YouTube, then email us a link to the video and your RuneScape name at [email protected] , with the subject as 'Jagex Support Video'.
Some pointers for making your video(s):
Here's an example video that Will Miss It and Queen Anita have made about the Loyalty Programme, to help inspire you:
The competition closes on the 31st of January 2013, but please do post in our channel about any RuneScape support videos you make afterwards – successful videos will be featured as we receive them.
Good luck - we can’t wait to see what you guys create!
The Jagex Support Team
Video Ideas
Billing Support self-help Guide:
Confirm Billing Status:
Mini Payment Method Guides:
Guide to recurring payments:
Loyalty Points:
Recruit A Friend:
Account Security:
Account Help:
Technical Support:
Finally a quick word from HikariKnight :
We’re looking for videos focusing on anything in the following categories:
- Account help
- Billing
- Tech
- General help
We’ve made a list of potential video ideas, as seen below. Don’t let these limit you, though; if you think your idea will help other players, then make a video about it!
We’ll be handing out prize packages to all entries that successfully feature on the competition playlist. You can enter as many videos as you’d like, although it’s one prize package per account. Each pack contains:
- Ornate Katana
- Green Skin override
- Flaming Skull
- 25 spins for Squeal of Fortune
Entering the competition couldn’t be easier: simply upload your entry to YouTube, then email us a link to the video and your RuneScape name at [email protected] , with the subject as 'Jagex Support Video'.
Some pointers for making your video(s):
- Make them no more than five minutes long.
- They should be in English, or have English captions.
- All Jagex-owned material is fine, so use as much in-game footage as you like.
- Be sure to keep a check on copyrighted music and footage – don’t use anything you don’t have permission to use.
- Keep it clean – offensive content won’t be used!
- For full competition terms and conditions, click here .
Here's an example video that Will Miss It and Queen Anita have made about the Loyalty Programme, to help inspire you:
The competition closes on the 31st of January 2013, but please do post in our channel about any RuneScape support videos you make afterwards – successful videos will be featured as we receive them.
Good luck - we can’t wait to see what you guys create!
The Jagex Support Team
Billing Support self-help Guide:
- Where to go to get help quickly:
- Billing Wiki
- Billing Forums
Confirm Billing Status:
- How to check when your next membership payment is due
- How to check whether you have an active membership
Mini Payment Method Guides:
- Credit card
- PayPal
- PayByText/SMS (BOKU)
- PayByCash
- Ultimate gameCard
- PaySafeCard
- Ideal
- RuneScape GameCard
Guide to recurring payments:
- The benefits of recurring payments (easy, ensured membership etc)
- The payment packages available (1/3/6 months)
- The reduced cost of membership for 3 & 6 month packages
- How it guarantees Loyalty Programme build
Loyalty Points:
- How to register for the programme
- How to check Loyalty Point balance
- How to check when the next points are due
- How 7 days without membership will affect the account
- How / where to spend the points
Recruit A Friend:
- How the scheme works
- Benefits of the scheme
Account Security:
- How to check your computer for a virus (virus scan)
- Removing keyloggers/rats
- Resetting your bank pin
- How to use the ignore function
Account Help:
- How to navigate the forums
- How to use the account help wiki
- Top tips on account security
- How to change your bank pin
- How to add devices to JAG and manage your account
- How to spot common scams
- How to keep your email account safe
- Removing a keylogger
Technical Support:
- Clear Temporary Internet Files – if website features are behaving strangely, update browser, check security settings, accept certificate.
- Laptop gaming - how to allocate memory to graphics performance between CPU/Graphics, check air vents aren’t covered, check performance/power options so that laptop is still working hard if unplugged from the mains.
- Use dedicated graphics – switching graphics card so that you aren’t using onboard, how to allocate memory to graphics performance between CPU/Graphics.
- How to reinstall flash.
- Music and sound issues – reinstall sound driver, check volume is up, check RS/Java isn’t muted, check sound settings in-game.
- Computer maintenance – clear cache, clear temp internet files, scan for virus/malware/spyware, stop unnecessary processes, defrag, firewall, updating windows/drivers/software, backups.
Finally a quick word from HikariKnight :
20-Dec-2012 14:54:09 - Last edited on 02-Jan-2013 15:37:21 by Mod Tron
