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Mod Stevew & Mod Lee
Quick find code: 181-182-290-65258575
yesboolean
said
:
i logged into my account earlier and someone has got onto my account and took 1.5bill from my account what can i do about this... I suggest checking the Account Security guide.
I'd do a thorough security scan as it's possible your PC has installed malicious software after clicking phishing links, or you gave your credentials to someone pretending to be a Jagex Staff.
Once your device is secure, change your passwords of Runescape, Email and anything else related. If you don't have a registered email, an authenticator and a bank pin, consider adding it at your earliest convenience ! Note that your email should have a two-step authentication, and preferably hosted by Google as it's very secure and flexible.
A bank pin can be requested to be removed by the hacker after 3-7 days. Therefore a bank pin is not a sufficient measure to protect your wealth. Consider adding an authenticator and a secure email address, as the email will also be used for managing password resets and authenticator. A mobile device is also not necessary for adding authenticator.
You may want to send a mail @ informing Jagex of the account breach, so that any involved account may be investigated for hacking and be banned from the game. Do note this is a no-reply address. Unfortunately Jagex does not return items lost as result of hijacking .
If you need more help, please do create a new thread in the correct forum.
Community Led Account Help Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !
i logged into my account earlier and someone has got onto my account and took 1.5bill from my account what can i do about this... I suggest checking the Account Security guide.
I'd do a thorough security scan as it's possible your PC has installed malicious software after clicking phishing links, or you gave your credentials to someone pretending to be a Jagex Staff.
Once your device is secure, change your passwords of Runescape, Email and anything else related. If you don't have a registered email, an authenticator and a bank pin, consider adding it at your earliest convenience ! Note that your email should have a two-step authentication, and preferably hosted by Google as it's very secure and flexible.
A bank pin can be requested to be removed by the hacker after 3-7 days. Therefore a bank pin is not a sufficient measure to protect your wealth. Consider adding an authenticator and a secure email address, as the email will also be used for managing password resets and authenticator. A mobile device is also not necessary for adding authenticator.
You may want to send a mail @ informing Jagex of the account breach, so that any involved account may be investigated for hacking and be banned from the game. Do note this is a no-reply address. Unfortunately Jagex does not return items lost as result of hijacking .
If you need more help, please do create a new thread in the correct forum.
Community Led Account Help Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !
16-Nov-2020 19:47:29 - Last edited on 16-Nov-2020 19:49:53 by Corder
i agree, he's setting a fine example for customer support - props to him
Life is like a camera: Just
focus
on what's important,
capture
the good times,
develop
from the negatives, and if things don't work out,
take another shot
!
Life is like a camera: Just
focus
on what's important,
capture
the good times,
develop
from the negatives, and if things don't work out,
take another shot
!
01-Dec-2020 21:01:43
Original message details are unavailable.
Hello sino35
The email you mentioned is a phishing email - we have seen it reported on Discord today.
If it had a 'cancel' button, then it's a phishing scam.
Clicking it will potentially result in your account be hijacked, so if you did that, it will be a good idea to secure email, device and account using the tips here: Securing your account
Its possible your registered email wasn't changed, it's all fake, but it will be a good idea to improve your security nonetheless.
Please create your own post in support forum if you need help
Life is like a camera: Just
focus
on what's important,
capture
the good times,
develop
from the negatives, and if things don't work out,
take another shot
!
Hello sino35
The email you mentioned is a phishing email - we have seen it reported on Discord today.
If it had a 'cancel' button, then it's a phishing scam.
Clicking it will potentially result in your account be hijacked, so if you did that, it will be a good idea to secure email, device and account using the tips here: Securing your account
Its possible your registered email wasn't changed, it's all fake, but it will be a good idea to improve your security nonetheless.
Please create your own post in support forum if you need help
Life is like a camera: Just
focus
on what's important,
capture
the good times,
develop
from the negatives, and if things don't work out,
take another shot
!
10-Apr-2021 23:16:13
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